In the everchanging healthcare climate, organizations are working rigorously to improve patient satisfaction and the patient experience, beginning pre-service through both clinical and financial interactions. Patient satisfaction is more important than ever due to increased competition and other market activity, and there are numerous factors affecting outcomes when measuring it: ease of scheduling, check-in, short … Continued

As we begin to move into a post-COVID-19 world, virtual health is moving to the forefront. Virtual healthcare versus telehealth, refers to the many ways healthcare providers interact with their patients remotely. It is the “virtual visits” that take place between providers and their patients via communications technology. The shifting healthcare landscape has seen a … Continued