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Millennia

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Your end-to-end solution for patient experience

Millennia takes care of the other side of health care, so non-clinical issues don’t take away from your patient experience and revenue.

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Now Everything’s CompleteSM

In a world where there’s still too much unfinished business that frustrates providers and undermines the patient experience, someone had to come up with a better way to get everything completed – from scheduling the first appointment to settling the final payment.

To truly create a fully unified and patient-centric experience, Millennia expanded our technology to streamline the non-clinical patient experience from beginning to end. Today, Complete has everything you need to improve patient and staff satisfaction – and your cash flow.

 

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Digitize the patient journey, from pre-care to payment

Choose one:
  • PATIENT INTAKE
  • PATIENT ARRIVAL
  • PATIENT PAYMENT
  • ENGAGEMENT INTELLIGENCE
  • BILLING CONCIERGE

Make the first step of the patient journey seamless with Millennia Access. Our full-featured solution includes all the functionality you need to streamline intake and eliminate burdensome manual processes. With patient access tools via Millennia Access, you can:

  • Meet the No Surprise Act’s obligations: Our software automates the process of running eligibility and delivers the most precise good faith estimates of care costs possible.
  • Retire the clipboards: Millennia Access collects patient questionnaires and consent signatures quickly and digitally.
  • Automate appointment reminders: We include functions that fully manage the patient reminder process, freeing up staff for more critical work.
  • Make the rules: Millennia Access is an agile platform allowing you to set custom parameters for appointment types, locations and service lines.
  • Boost cash flow: Our payment processing integration and tools such as mobile pay, let you capture patient payments upfront.
Payment Estimation

Provide an arrival experience that exceeds patient expectations, matches their preferences and drives revenue for the long term. Millennia Access makes it possible with features that:

  • Give patients a choice of check-in channels: Our software supports various methods, including mobile, kiosk and virtual check-ins.
  • Keep them informed while they wait: Your patients’ time is important to them — respect it with waiting room boards and proprietary algorithms to provide up-to-the-minute status and complete transparency.
  • Reach patients where they are: Millennia Access makes patient communication easy with automated and on-demand text messaging for one patient, a related group or the entire practice base.
  • Communicate with authorized representatives: We’ve included the option to keep families informed throughout the patient’s clinical encounter to ease their uncertainty.
  • Empower your team: Millennia Access allows you to prioritize patients by provider or service level and gives your team visibility into the patient journey.
Millennia Access

Our patient payment solutions are mobile-enabled to provide convenience and accessibility from anywhere. Millennia Recover simplifies your post-visit tasks using digital solutions for revenue recovery.

A few key technologies within Millennia Recover include:

  • Secure self-pay patient portal: Our integrated patient portal allows users to access their statements at all times. The ease of use improves the patient journey, increases engagement and drives revenue.
  • MobilePay: Our patient mobile pay solutions give your patients efficient and convenient digital payment options, which means higher patient engagement, a better patient journey and more revenue for your practice.
  • Text to pay: Our text-to-pay payment solution gives patients the ability to receive an SMS link that transfers them directly to the integrated patient payment portal.
  • Photo capture bill payments: With this feature, all your patients need to do is take a picture to pay their bills.
  • Real-time chats: Our live agents are ready to assist the patient with any questions that arise.
  • QR-enabled statements: Our service provides automated, customized electronic and print statements with QR codes the patient can scan to quickly make payments.
Mobile Pay

Our engagement intelligence helps Millennia Recover create a tailored approach for your patients. It also provides you with relevant insights into Millennia’s performance. With Millennia Recover, you’ll get the following:

  • Machine learning propensity to pay: We use millions of data points from our patient base with our machine learning technology to create customized approaches to recovering revenue for each patient.
  • Targeted engagement modeling: Targeted engagement modeling works with our machine learning propensity-to-pay engine. Together, they automate engagement attempts based on the patient’s past behavior and preferences.
  • Speech AI: Our service uses artificial intelligence to analyze patient interactions. The analysis helps with agent quality assurance and the identification of trending triggers.
  • Real-time analytics: Our built-in analytics tool provides insights into patient engagement data and platform performance.
  • Automated account validation: Our patient payment software validates everyone put into the system to ensure it is in sync with yours as our team engages with your patients.
  • Robotic process automation: We offer built-in automated processes that help reduce the time your staff is spending on nonclinical, repetitive tasks.
Apple Pay

Millennia Recover offers concierge services for patients who require human-led assistance. We have experienced agents based in the United States to help.

While most payment interactions between provider and patient occur via the digital world, sometimes patients want or need live help. Our agents can solve their complex issues and answer tough questions with compassion. Benefits of our concierge services include:

  • White-labeled engagement: We align our work with your branding to inform customers that we are your trusted partner, helping to eliminate confusion.
  • Omnichannel support: We will work with the patient on their preferred method, whether they want calls, texts or emails.
  • Payment plan management and patient financing: We will manage any new or existing payment plans to help balance your and your patients’ needs. Our team helps find common ground and affordable payment paths.
  • Financial counseling: Our staff will help your patients understand their rights and responsibilities. We’ll also help them learn their options for repayment. These efforts foster collaboration.
  • Escalation and research teams: Our staff looks into any issues and finds resolutions so that we don’t have to send any problems to you.
Engagement Intelligence
PATIENT INTAKE
PATIENT ARRIVAL
PATIENT PAYMENT
ENGAGEMENT INTELLIGENCE
BILLING CONCIERGE

Make the first step of the patient journey seamless with Millennia Access. Our full-featured solution includes all the functionality you need to streamline intake and eliminate burdensome manual processes. With patient access tools via Millennia Access, you can:

  • Meet the No Surprise Act’s obligations: Our software automates the process of running eligibility and delivers the most precise good faith estimates of care costs possible.
  • Retire the clipboards: Millennia Access collects patient questionnaires and consent signatures quickly and digitally.
  • Automate appointment reminders: We include functions that fully manage the patient reminder process, freeing up staff for more critical work.
  • Make the rules: Millennia Access is an agile platform allowing you to set custom parameters for appointment types, locations and service lines.
  • Boost cash flow: Our payment processing integration and tools such as mobile pay, let you capture patient payments upfront.
Payment Estimation

Provide an arrival experience that exceeds patient expectations, matches their preferences and drives revenue for the long term. Millennia Access makes it possible with features that:

  • Give patients a choice of check-in channels: Our software supports various methods, including mobile, kiosk and virtual check-ins.
  • Keep them informed while they wait: Your patients’ time is important to them — respect it with waiting room boards and proprietary algorithms to provide up-to-the-minute status and complete transparency.
  • Reach patients where they are: Millennia Access makes patient communication easy with automated and on-demand text messaging for one patient, a related group or the entire practice base.
  • Communicate with authorized representatives: We’ve included the option to keep families informed throughout the patient’s clinical encounter to ease their uncertainty.
  • Empower your team: Millennia Access allows you to prioritize patients by provider or service level and gives your team visibility into the patient journey.
Millennia Access

Our patient payment solutions are mobile-enabled to provide convenience and accessibility from anywhere. Millennia Recover simplifies your post-visit tasks using digital solutions for revenue recovery.

A few key technologies within Millennia Recover include:

  • Secure self-pay patient portal: Our integrated patient portal allows users to access their statements at all times. The ease of use improves the patient journey, increases engagement and drives revenue.
  • MobilePay: Our patient mobile pay solutions give your patients efficient and convenient digital payment options, which means higher patient engagement, a better patient journey and more revenue for your practice.
  • Text to pay: Our text-to-pay payment solution gives patients the ability to receive an SMS link that transfers them directly to the integrated patient payment portal.
  • Photo capture bill payments: With this feature, all your patients need to do is take a picture to pay their bills.
  • Real-time chats: Our live agents are ready to assist the patient with any questions that arise.
  • QR-enabled statements: Our service provides automated, customized electronic and print statements with QR codes the patient can scan to quickly make payments.
Mobile Pay

Our engagement intelligence helps Millennia Recover create a tailored approach for your patients. It also provides you with relevant insights into Millennia’s performance. With Millennia Recover, you’ll get the following:

  • Machine learning propensity to pay: We use millions of data points from our patient base with our machine learning technology to create customized approaches to recovering revenue for each patient.
  • Targeted engagement modeling: Targeted engagement modeling works with our machine learning propensity-to-pay engine. Together, they automate engagement attempts based on the patient’s past behavior and preferences.
  • Speech AI: Our service uses artificial intelligence to analyze patient interactions. The analysis helps with agent quality assurance and the identification of trending triggers.
  • Real-time analytics: Our built-in analytics tool provides insights into patient engagement data and platform performance.
  • Automated account validation: Our patient payment software validates everyone put into the system to ensure it is in sync with yours as our team engages with your patients.
  • Robotic process automation: We offer built-in automated processes that help reduce the time your staff is spending on nonclinical, repetitive tasks.
Apple Pay

Millennia Recover offers concierge services for patients who require human-led assistance. We have experienced agents based in the United States to help.

While most payment interactions between provider and patient occur via the digital world, sometimes patients want or need live help. Our agents can solve their complex issues and answer tough questions with compassion. Benefits of our concierge services include:

  • White-labeled engagement: We align our work with your branding to inform customers that we are your trusted partner, helping to eliminate confusion.
  • Omnichannel support: We will work with the patient on their preferred method, whether they want calls, texts or emails.
  • Payment plan management and patient financing: We will manage any new or existing payment plans to help balance your and your patients’ needs. Our team helps find common ground and affordable payment paths.
  • Financial counseling: Our staff will help your patients understand their rights and responsibilities. We’ll also help them learn their options for repayment. These efforts foster collaboration.
  • Escalation and research teams: Our staff looks into any issues and finds resolutions so that we don’t have to send any problems to you.
Engagement Intelligence

Client Engagement

Your People are Our People

  • We’re here to relieve stress from your front desk staff and billing department, so your patients’ non-clinical experience matches the excellence of your clinical experience.

  • We offer US-based specialists serving patients across extended business hours. We NEVER offshore patient engagement or experience.

  • We operate as an extension of your brand and culture.

  • We successfully engage 93% of your patients.

     

“of All The Vendors We Used, No Other Comes Closer To Mimicking Our Culture Or Treating Our Patients The Way Our Doctors Expect Them To Be Treated….”

Happy Senior Male Patient Talking To Female Doctor In Clinic

Patient Community

Improving Patient Satisfaction and Loyalty

Millennia is dedicated to supporting better relationships between patients and their providers. When you engage patients early, often, and informatively, they’re more likely to trust their healthcare providers, walk away satisfied, and continue investing in their health. Plus, we help find relief through payment options that best fit their lifestyles and budgets.

“of All The Vendors We Used, No Other Comes Closer To Mimicking Our Culture Or Treating Our Patients The Way Our Doctors Expect Them To Be Treated….” (3)

WE GET IT — SOMETIMES YOU NEED A CLOSER LOOK

It’s easy to get started. Get a live demo today!

We manage everything from the patient’s first appointment to their final payment – it means a better experience for the patient and more revenue for your organization. Let us understand your practice needs and show you how Millennia can help.

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Learn How Millennia Helps Providers Just Like You