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Surgery Centers

Supporting your practice with a simplified patient experience while improving revenue

We understand patients require many different types of care from your surgery center. They may be there for a knee replacement, cataract removal, or a hysterectomy. You want your patients to feel comfortable and valued from their first contact with you to the day of their final payment. Millennia manages your center’s non-clinical patient experience from beginning to end and can be customized to match your workflow.

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ASCs are one of the most complex care settings given the rapid increase in procedures, regulations, and protocols – not to mention the steady growth in patient expectations. We help our ASC clients simplify the non-clinical experience for your patients while providing efficiency and improved payments for their business.

Millennia Access

Scheduling

  • Real-time integrated scheduling
  • Complex provider rules
  • Supports providers, service lines and wellness
  • Waitlist with auto-fill
  • Matching algorithm to guide patients
  • Multi-channel integration to client marketing
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Pre Arrival

Pre-Arrival

  • Estimation, eligibility
  • Questionnaires and consents with digital signature
  • Patient payments
  • Appointment confirmations and reminders
  • Custom rules per appointment type/location
  • Virtual and video chat

Arrival

  • Virtual, mobile and kiosk check-in
  • Wait time algorithms – mobile and in-office
  • Waiting room boards – mobile and in-office
  • Automated, as well as on-demand texts and mass messaging
  • Family communication
  • Real-time worklists with patient priority
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Millennia Recover

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Technology

  • Billing portal 
  • MobilePay
  • Text-to-pay
  • Chat
  • Photo capture bill pay
  • Branded patient statements

Concierge

  • US-based concierge call center
  • financial counseling and support
  • Omni-channel support
  • Payment plan management
  • White-labeled call answering
  • Expert escalation and research team
Concierge
Engagement Intelligence

Engagement Intelligence

  • Machine-learning propensity to pay
  • AI: propensity engage
  • Robotic process automation
  • Speech AI
  • Automated account validation
  • Real-time analytics

Millennia becomes a vital addition to your team, managing the entire non-clinical patient experience from beginning to end based on your existing workflow. It makes life easier for your patients and your staff, eliminating frustrating scheduling and check-in processes, registration-related denials, confusing bills, collection notices – and so much more. Millennia handles everything – intake, eligibility, invoicing, and recovery.

Learn how Millennia can benefit your patients & your organization.