Now Everything’s CompleteSM Millennia takes care of the other side of health care, so non-clinical issues don’t take away from your patient experience and revenue. In a world where there’s still too much unfinished business that frustrates providers and undermines the patient experience, someone had to come up with a better way to get everything completed – from intake to settling the final payment. That’s what Millennia has done. Since our inception, we have been 100% focused on patient engagement, making it easier for millions of patients to understand and pay their bills. But, as we engaged with patients after they received their bill, we often saw unfinished business causing havoc for these patients and providers, even back to when the patient first scheduled their appointment. To truly create a fully unified and patient-centric experience, we expanded our technology to streamline the non-clinical patient experience from beginning to end. Today, we have everything you need to improve patient and staff satisfaction – and your cash flow. We finish your unfinished business. $4B Bill more than $4 billion via statements annually $400M Handle over $400 million in payments every year 1,700 Serve 1,700+ facilities across 43 different states 2-4x Help providers recover 2–4 times the national average in patient payments 98% Enable a 98% patient satisfaction rate Markets Served Physician Practices We serve mid-to-large physician practices and medical groups for various specialties, including orthopedics, cardiology, urology, ENT, gastroenterology, multi-specialty, and many others. Surgery and Emergency Centers Millennia supports patient access and payment needs for a wide variety of ambulatory facilities including ambulatory surgical centers, urgent care, diagnostic centers, free-standing EDs, and other standalone services. Hospitals Millennia helps hospitals maximize financial performance and alleviate the complexity of the patient access process, so your team can focus on serving patients, communities, and stakeholders. Patients With QR-enabled print and electronic statements, an online payment portal, MobilePay, intake patient technologies, and flexible patient financing – as well as real-time chat and concierge support – Millennia makes it easier for your patients to pay and engage. Meet Millennia Our Leadership Team Scott Sanner Chief Executive Officer Josh Berman Chief Operating Officer Eric Ingram Chief Financial Officer Bob Zurek Chief Technology Officer Dave Dyell Chief Strategy Officer Ankit Sharma Chief Data and Analytics Officer Kevin Hidenfelter Executive Vice President, Sales and Marketing Missy Lane Senior Vice President, Client Success Scott Kahler Vice President, IT Corporate Culture See It Through. All The Way. Every Time. At Millennia, we never do anything halfway. We never leave a request unanswered or a project undone. We finish what we start. And we do it together. If something is too much for one of us to handle alone, someone else steps in to help them cross the finish line. We look out for our clients. We look out for each other. Our colleagues complete us! And we work hard to see our commitments through to completion. Client Engagement Your People are Our People We’re here to relieve stress from your front desk staff and billing department, so your patients’ non-clinical experience matches the excellence of your clinical experience. We offer US-based specialists serving patients across extended business hours. We NEVER offshore patient engagement or experience. We operate as an extension of your brand and culture. We successfully engage 93% of your patients. Patient Community Improving Patient Satisfaction and Loyalty Many patients love the clinical care they receive but are frustrated and confused by their non-clinical experience. You see this in missed appointments, incomplete patient information, increased denials, late or missed payments, and less-than-stellar reviews of your facility. Millennia is dedicated to supporting better relationships between patients and their providers. When you engage patients early, often, and informatively, they’re more likely to trust their healthcare providers, walk away satisfied, and continue investing in their health. Plus, we help find relief through payment options that best fit their lifestyles and budgets. Here is what one of our client’s patients said of Millennia: See How Millennia Completes the Non-Clinical Side of Healthcare Request a CONSULTATION
