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Engagement Intelligence

PERFECTING PATIENT PAYMENT

Patient Engagement Intelligence

Millennia has been gathering engagement intelligence through more than 20 years of experience in patient financing and more than 1 billion patient interactions. Our Patient Payment Solution uses this engagement intelligence for targeted patient communications and personalized revenue cycle management. Our healthcare engagement intelligence platform make it easier for providers to engage with patients, improve the patient journey and increase cash flow.

OUR SOLUTION

The Need For Engagement Intelligence
The Need for Engagement Intelligence

The patient experience has become an essential component of revenue recovery in modern healthcare. Millennia provides patient intake, engagement and payment tools that prioritize the patient experience, delivering better financial results for providers.

  • Build intelligent patient engagement
  • Improve the patient financial journey and overall experience
  • Increase revenue recovery and reduce operating expenses

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Recover More Revenue With Engagement Intelligence

Engagement intelligence is a core component of Millennia’s Patient Payment Solution. We leverage the power of artificial intelligence (AI) and real-time analytics to understand patient payment behaviors, drive continuous improvement, and deliver more revenue and better financial results to healthcare organizations.

MACHINE LEARNING PROPENSITY TO PAY

Patient propensity to pay automates engagement attempts based on demographics, past experiences and patient preferences. Our program tracks time of day, payment options and communication channel preferences. Propensity-to-pay targeting increases the chance of successful payment and patient retention.

For example, Patient A may be best reached in the evening and prefers text messages. Patient B doesn’t want phone calls and is only available on weekends. Millennia uses this data to deliver customized approaches.

TARGETED ENGAGEMENT MODELING

Millennia’s patient engagement strategies work with machine-learning propensity to pay to analyze behaviors and trends. This data identifies the best engagement solutions for each patient, so providers can target patients differently to encourage payment.

For example, Patient A pays their bill faster with a text reminder. Patient B does not need a reminder to pay on time. Targeted engagement modeling gives each patient what they need to pay successfully.

SPEECH AI

Speech artificial intelligence (AI) provides insights into patient satisfaction by analyzing patient interactions. A machine listens to phone calls with patients for:

  • Quality assurance automation to ensure our concierge agents are supporting patients
  • Satisfaction insights to identify engagement levels and trends over time
  • Trigger identification to recognize trigger words, such as “missing payment”

Speech AI generates a report card to automate quality assurance efforts and provides transparency by giving providers the ability to read and listen to recordings of patient interactions.

STAY AHEAD WITH ENGAGEMENT INTELLIGENCE

Let Us Show You How Millennia Patient Payment Solution Works

Learn how Millennia’s intelligent patient engagement and payment platform can enhance revenue cycle management and customer service. Request a consultation today!

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