Millennia Blog

5 Innovative COVID-19 Era Healthcare Technologies That Will Outlive the Pandemic

Millennia Marketing June 25, 2021

Healthcare technology has risen to meet many of the challenges of COVID-19. From COVID-19 tracing apps to PPE produced by 3-D printing, healthcare innovations have come to the forefront, and healthcare organizations and technologies have adapted with the agility required during unprecedented times. In many cases, these advances won’t be short-lived, and healthcare will continue to see their benefits long after we have a vaccine. In addition, we suspect that the shifts we’ve made to the patient experience during the pandemic may offer even more

Millennia Acquires Jellyfish Health, Creating the Leading Platform in Patient Payment and Patient Engagement

Millennia Marketing May 19, 2021

RALEIGH, N.C., May 13, 2021 Millennia (the “Company”), a leader in patient payment solutions for hospitals, health systems and medical groups, announced today that it has acquired Jellyfish Health (“Jellyfish”), an innovative provider of patient engagement and patient access software. With the acquisition, Millennia now serves over 1,200 facilities in 42 states. “We are focused on building a comprehensive and unified patient experience solution for our clients and Jellyfish is a critical step toward achieving that goal,” says Tom Ormondroyd, CEO of Millennia. “By adding

Millennia Announces Strategic Partnership With Award-Winning Methodist Hospitals

Robin King March 26, 2021

Raleigh, NC and Gary, IN March 13, 2021 – Millennia, the leader in patient financial engagement for hospitals, health systems, and medical groups, is pleased to announce a strategic partnership with award-winning regional leader in healthcare, Methodist Hospitals. Methodist Hospitals is advancing the delivery of healthcare, in terms of both quality of care and patient experience by implementing patient-centered initiatives that include investing in the latest treatments, technologies, and safety programs. It is engrained in the culture of Methodist Hospitals to embrace technological advances that

Press Release – On the Heels of Historic Growth, Millennia Announces the Acquisition of CaptureNet

Millennia Marketing February 18, 2021

RALEIGH, N.C. and SCOTTSDALE, Ariz., Feb. 3, 2021 /PRNewswire/ — Millennia, a leader in patient payment and patient financial engagement for hospitals, health systems and medical groups, has acquired innovative patient payment industry leader, CaptureNet, a software and services hybrid solution for comprehensive self-pay management. The official announcement was made on February 1st, 2021. With the increasing burden of patient responsibility, and the continued complexity of the patient financial experience, the industry needs a comprehensive and unified solution that leverages technology and people in order

Press Release – Millennia Announces Historic Growth in 2020

Millennia Marketing January 21, 2021

Raleigh, N.C. January 20, 2021 – Millennia, a leader in Patient Payment and Patient Financial Engagement, announced their historic growth with an over 70% increase in run-rate revenues for 2020 led by expanding into 38 states and now servicing over 1000 facilities. “This has been a difficult year for our clients as they faced impacted patient volumes, resource challenges, and reduced touchpoints with their patients. Through strong partnerships, we were able to deliver the same level of patient satisfaction and financial performance they come to

Press Release – Millennia names new Chief Commercial Officer to continue historic growth

Millennia Marketing January 20, 2021

Raleigh, NC and New York, NY, October 28, 2020 – A leader in Patient Payment and Patient Financial Engagement, Millennia, announced today that Shay Eskew has joined the company as Chief Commercial Officer. In this role, Eskew will drive the growth strategy servicing regional and national health systems and ambulatory facilities with the company’s capabilities in payment processing, patient access and patient recovery solutions. Eskew joins the 12-year-old company which leads the market in patient satisfaction, loyalty, and the highest patient recovery rates in the

Is Outsourced Billing the Answer?

David Pareja October 19, 2020

Medical billing is one of the most time-consuming tasks facing medical practices today. The healthcare industry is rapidly changing; as are billing procedures, meaning there is a lot of information to keep up with. The business of running an independent medical practice becomes more complex with every passing year. Constant new regulations, coding changes, payer rule updates, and performance measures can significantly affect reimbursement. Organizations often put their cash flow and profits at risk when they are slow to keep up with the updates necessary

Client Success – St. Clair Hospital

Millennia Marketing October 6, 2020

One of Pennsylvania’s leading healthcare providers, St. Clair Hospital, is a highly honored, independent medical center that provides advanced, high quality healthcare to the residents of the South Hills region. With their vision being “A Healthy Community”, St. Clair provides care to more than 480,000 residents of southwestern Pennsylvania. Identifying and addressing unmet needs has been part of the St. Clair mission from day one and remains so today. Providing virtually every healthcare service that residents may need throughout their lives, the Hospital is focused

Deductibles and Copays – The Lifeblood of Your Business

David Pareja September 22, 2020

There was a time when a medical practice could stay afloat on just the payments it received from insurance companies. Those days are gone. Today’s reality is that now over 30 percent of revenue stream comes from deductibles, copays and coinsurance. In order to stay on top of your revenue, it is important to collect everything you can from these revenue streams and these collections should be an area of continuous improvement. In order to do this, it is extremely important that your patients understand

Nine tips for collecting patient balances

Lisa Eramo September 11, 2020

Collecting copayments and coinsurance is challenging because of the COVID-19 pandemic. Practices have been creative during COVID-19 to ensure safe patient access: Telephone visits. Curbside immunizations. Drive-up virus testing. Even checking patients in for their in-office visits while they wait in the car. However, each of these scenarios poses one significant challenge: Collecting copayments and coinsurance. “With COVID-19, you’ve got to find ways to meaningfully engage the patient,” says Denny Flint, chief commercial officer at Millennia, a tech-enabled patient engagement company specializing in the recovery

The Importance of Patient Satisfaction

Dan Thies August 25, 2020

In the everchanging healthcare climate, organizations are working rigorously to improve patient satisfaction and the patient experience, beginning pre-service through both clinical and financial interactions. Patient satisfaction is more important than ever due to increased competition and other market activity, and there are numerous factors affecting outcomes when measuring it: ease of scheduling, check-in, short wait times, quality provider interaction and communication, seamless billing…the list goes on and on. Patient satisfaction is not necessarily about the patient’s experience but ultimately about whether a patient’s preconceived

Client Success – OrthoNY

Millennia Marketing August 20, 2020

OrthoNY is a premier 70-provider orthopedic group serving upstate New York in the Albany, Schenectady and Saratoga areas. With a mission to preserve active lifestyles through personalized bone and joint care, the practice applies the latest state-of-the-art technology. With MRI and x-ray facilities and onsite physical therapy, OrthoNY ensures patients can receive all their treatment in one convenient place. In the past 3 years, OrthoNY has grown through merger and acquisition, with more than 177,000 patient visits and 25,000 surgeries per year. As the practice

The Impact of COVID-19 on Patient Payment Options

Deanna Gray, FHFMA, CPAT, CCAT July 22, 2020

As COVID-19 continues to spread, revenue cycle and billing executives are trying to adapt and form strategies to better cope with disruptions to their revenue cycle. Pre-pandemic, many healthcare providers were already struggling to develop collection strategies in the era of high-deductible health plans but putting new strategies in place during an emergency can be nearly impossible. Not only are healthcare organizations seeing disruptions, but there is also a significant impact of the pandemic on medical billing for the patient community to contend with. Fear

Client Success – Premier Orthopaedics

Millennia Marketing June 30, 2020

As the largest orthopaedic group in Delaware and Chester counties in Pennsylvania, Premier Orthopaedics has a stellar reputation to uphold in their community. Their mission as displayed on their website is, “at Premier Orthopaedics, everything we do is done through the eyes of our patients”. Premier provides patients with the full spectrum of orthopaedic services and patients trust Premier for their experience, expertise and commitment to exceptional patient care. With the bar set so high, Premier was hesitant to outsource their patient billing, however, they

Educate Patients of Their Healthcare Financial Obligation

David Pareja June 22, 2020

In years past, insurers (i.e. Medicare, BCBS) have traditionally been recognized as the healthcare payers; however, in the current healthcare landscape the patient is a significant payer for healthcare services. From 2002 to 2016 patient responsibility for healthcare costs rose dramatically, from under 10% to over 30%. This transfer of responsibility has created monetary challenges for providers and patients alike. Prior to the patient becoming the payer, providers didn’t consider revenue loss related to patient payment a high priority. The priority has always been collecting

Client Success – Michigan Ear Institute

Millennia Marketing June 17, 2020

Michigan Ear Institute is one of the nation’s leading surgical groups specializing in hearing, dizziness, inner ear skull base, and facial nerve disorders in adults and kids. Having been in business for years, they are known for their expertise as well as their personal connection with their patients. However, their patient recovery needed help and was nowhere near where they wanted it to be. As they began looking into outside companies for assistance, they were looking for a company that offered both the revenue lift

Virtual Health – are you ready?

Millennia Marketing June 10, 2020

As we begin to move into a post-COVID-19 world, virtual health is moving to the forefront. Virtual healthcare versus telehealth, refers to the many ways healthcare providers interact with their patients remotely. It is the “virtual visits” that take place between providers and their patients via communications technology. The shifting healthcare landscape has seen a rapid expansion in the adoption of virtual health and early adopters of robust virtual health initiatives have kept pace with the quickly and ever-changing healthcare market. The coronavirus completely upturned

To Pre-Admit or NOT to Pre-Admit?

Deanna Gray, FHFMA, CPAT, CCAT May 25, 2020

(That is the question.) Almost sixteen years ago I was employed by a for-profit ACS, and I was asked to take on the function of pre-admitting all scheduled surgical patients within one week of the procedure. As I saw it, my primary duties were to schedule surgeries, admit surgical patients the day of the procedure, manually enter all daily OR charges (can you imagine?), follow up on open insurance accounts receivable, and to take inbound customer service calls from patients. Whew. And my bosses expected

Normal is far from Normal

Dan Thies April 28, 2020

Life is a fickle beast. It’s hard to believe, life as we knew it has ceased to exist. Every aspect of our lives is being changed and we have a choice, strap in for the ride or be the change that we want to see. Fast forward to today, just 90 days into 2020 and we are faced with some of the most challenging decisions we could have imagined. Most of us have had to implement our Disaster Response plans and are working through the

COVID-19 Plan and Response

Tom Ormondroyd March 12, 2020

With the growing concern and spread of COVID-19, Millennia would like to assure our customers that we are meticulously monitoring the situation through reputable sources such as the Center for Disease Control and the World Health Organization. Our primary focuses in this effort have been the overall safety of our colleagues and ensuring we have no interruption or impact to servicing our clients or their patients. We are confident that our approach and plan will ensure we accomplish these goals, while also securing and protecting