Millennia Blog

Is Outsourced Billing the Answer?

David Pareja October 19, 2020

Medical billing is one of the most time-consuming tasks facing medical practices today. The healthcare industry is rapidly changing; as are billing procedures, meaning there is a lot of information to keep up with. The business of running an independent medical practice becomes more complex with every passing year. Constant new regulations, coding changes, payer rule updates, and performance measures can significantly affect reimbursement. Organizations often put their cash flow and profits at risk when they are slow to keep up with the updates necessary

Client Success – St. Clair Hospital

Millennia Marketing October 6, 2020

One of Pennsylvania’s leading healthcare providers, St. Clair Hospital, is a highly honored, independent medical center that provides advanced, high quality healthcare to the residents of the South Hills region. With their vision being “A Healthy Community”, St. Clair provides care to more than 480,000 residents of southwestern Pennsylvania. Identifying and addressing unmet needs has been part of the St. Clair mission from day one and remains so today. Providing virtually every healthcare service that residents may need throughout their lives, the Hospital is focused

Deductibles and Copays – The Lifeblood of Your Business

David Pareja September 22, 2020

There was a time when a medical practice could stay afloat on just the payments it received from insurance companies. Those days are gone. Today’s reality is that now over 30 percent of revenue stream comes from deductibles, copays and coinsurance. In order to stay on top of your revenue, it is important to collect everything you can from these revenue streams and these collections should be an area of continuous improvement. In order to do this, it is extremely important that your patients understand

Nine tips for collecting patient balances

Lisa Eramo September 11, 2020

Collecting copayments and coinsurance is challenging because of the COVID-19 pandemic. Practices have been creative during COVID-19 to ensure safe patient access: Telephone visits. Curbside immunizations. Drive-up virus testing. Even checking patients in for their in-office visits while they wait in the car. However, each of these scenarios poses one significant challenge: Collecting copayments and coinsurance. “With COVID-19, you’ve got to find ways to meaningfully engage the patient,” says Denny Flint, chief commercial officer at Millennia, a tech-enabled patient engagement company specializing in the recovery

The Importance of Patient Satisfaction

Dan Thies August 25, 2020

In the everchanging healthcare climate, organizations are working rigorously to improve patient satisfaction and the patient experience, beginning pre-service through both clinical and financial interactions. Patient satisfaction is more important than ever due to increased competition and other market activity, and there are numerous factors affecting outcomes when measuring it: ease of scheduling, check-in, short wait times, quality provider interaction and communication, seamless billing…the list goes on and on. Patient satisfaction is not necessarily about the patient’s experience but ultimately about whether a patient’s preconceived

Client Success – OrthoNY

Millennia Marketing August 20, 2020

OrthoNY is a premier 70-provider orthopedic group serving upstate New York in the Albany, Schenectady and Saratoga areas. With a mission to preserve active lifestyles through personalized bone and joint care, the practice applies the latest state-of-the-art technology. With MRI and x-ray facilities and onsite physical therapy, OrthoNY ensures patients can receive all their treatment in one convenient place. In the past 3 years, OrthoNY has grown through merger and acquisition, with more than 177,000 patient visits and 25,000 surgeries per year. As the practice

The Impact of COVID-19 on Patient Payment Options

Deanna Gray, FHFMA, CPAT, CCAT July 22, 2020

As COVID-19 continues to spread, revenue cycle and billing executives are trying to adapt and form strategies to better cope with disruptions to their revenue cycle. Pre-pandemic, many healthcare providers were already struggling to develop collection strategies in the era of high-deductible health plans but putting new strategies in place during an emergency can be nearly impossible. Not only are healthcare organizations seeing disruptions, but there is also a significant impact of the pandemic on medical billing for the patient community to contend with. Fear

Client Success – Premier Orthopaedics

Millennia Marketing June 30, 2020

As the largest orthopaedic group in Delaware and Chester counties in Pennsylvania, Premier Orthopaedics has a stellar reputation to uphold in their community. Their mission as displayed on their website is, “at Premier Orthopaedics, everything we do is done through the eyes of our patients”. Premier provides patients with the full spectrum of orthopaedic services and patients trust Premier for their experience, expertise and commitment to exceptional patient care. With the bar set so high, Premier was hesitant to outsource their patient billing, however, they

Educate Patients of Their Healthcare Financial Obligation

David Pareja June 22, 2020

In years past, insurers (i.e. Medicare, BCBS) have traditionally been recognized as the healthcare payers; however, in the current healthcare landscape the patient is a significant payer for healthcare services. From 2002 to 2016 patient responsibility for healthcare costs rose dramatically, from under 10% to over 30%. This transfer of responsibility has created monetary challenges for providers and patients alike. Prior to the patient becoming the payer, providers didn’t consider revenue loss related to patient payment a high priority. The priority has always been collecting

Client Success – Michigan Ear Institute

Millennia Marketing June 17, 2020

Michigan Ear Institute is one of the nation’s leading surgical groups specializing in hearing, dizziness, inner ear skull base, and facial nerve disorders in adults and kids. Having been in business for years, they are known for their expertise as well as their personal connection with their patients. However, their patient recovery needed help and was nowhere near where they wanted it to be. As they began looking into outside companies for assistance, they were looking for a company that offered both the revenue lift

Virtual Health – are you ready?

Millennia Marketing June 10, 2020

As we begin to move into a post-COVID-19 world, virtual health is moving to the forefront. Virtual healthcare versus telehealth, refers to the many ways healthcare providers interact with their patients remotely. It is the “virtual visits” that take place between providers and their patients via communications technology. The shifting healthcare landscape has seen a rapid expansion in the adoption of virtual health and early adopters of robust virtual health initiatives have kept pace with the quickly and ever-changing healthcare market. The coronavirus completely upturned

To Pre-Admit or NOT to Pre-Admit?

Deanna Gray, FHFMA, CPAT, CCAT May 25, 2020

(That is the question.) Almost sixteen years ago I was employed by a for-profit ACS, and I was asked to take on the function of pre-admitting all scheduled surgical patients within one week of the procedure. As I saw it, my primary duties were to schedule surgeries, admit surgical patients the day of the procedure, manually enter all daily OR charges (can you imagine?), follow up on open insurance accounts receivable, and to take inbound customer service calls from patients. Whew. And my bosses expected

Normal is far from Normal

Dan Thies April 28, 2020

Life is a fickle beast. It’s hard to believe, life as we knew it has ceased to exist. Every aspect of our lives is being changed and we have a choice, strap in for the ride or be the change that we want to see. Fast forward to today, just 90 days into 2020 and we are faced with some of the most challenging decisions we could have imagined. Most of us have had to implement our Disaster Response plans and are working through the

COVID-19 Plan and Response

Tom Ormondroyd March 12, 2020

With the growing concern and spread of COVID-19, Millennia would like to assure our customers that we are meticulously monitoring the situation through reputable sources such as the Center for Disease Control and the World Health Organization. Our primary focuses in this effort have been the overall safety of our colleagues and ensuring we have no interruption or impact to servicing our clients or their patients. We are confident that our approach and plan will ensure we accomplish these goals, while also securing and protecting

Enchiladas… and Accountable Care Organizations

Deanna Gray, FHFMA, CPAT, CCAT January 24, 2020

Striving for a “Platinum Star” Through Healthcare Reform As many of you already know, networking in healthcare is an amazing activity. Upon reaching out to a new contact, an email may one day land in your Inbox with something in the subject line such as “Enchiladas and Accountable Care Organizations”. Once the chuckling subsides, the realization hits that you have a new friend in healthcare half way across the country who understands the craziness of the business you’re in—and that a simple recipe for enchiladas