Millennia Blog

The Impact of COVID-19 on Patient Payment Options

Deanna Gray, FHFMA, CPAT, CCAT July 22, 2020

As COVID-19 continues to spread, revenue cycle and billing executives are trying to adapt and form strategies to better cope with disruptions to their revenue cycle. Pre-pandemic, many healthcare providers were already struggling to develop collection strategies in the era of high-deductible health plans but putting new strategies in place during an emergency can be nearly impossible. Not only are healthcare organizations seeing disruptions, but there is also a significant impact of the pandemic on medical billing for the patient community to contend with. Fear

Client Success – Premier Orthopaedics

Millennia Marketing June 30, 2020

As the largest orthopaedic group in Delaware and Chester counties in Pennsylvania, Premier Orthopaedics has a stellar reputation to uphold in their community. Their mission as displayed on their website is, “at Premier Orthopaedics, everything we do is done through the eyes of our patients”. Premier provides patients with the full spectrum of orthopaedic services and patients trust Premier for their experience, expertise and commitment to exceptional patient care. With the bar set so high, Premier was hesitant to outsource their patient billing, however, they

Educate Patients of Their Healthcare Financial Obligation

David Pareja June 22, 2020

In years past, insurers (i.e. Medicare, BCBS) have traditionally been recognized as the healthcare payers; however, in the current healthcare landscape the patient is a significant payer for healthcare services. From 2002 to 2016 patient responsibility for healthcare costs rose dramatically, from under 10% to over 30%. This transfer of responsibility has created monetary challenges for providers and patients alike. Prior to the patient becoming the payer, providers didn’t consider revenue loss related to patient payment a high priority. The priority has always been collecting

Client Success – Michigan Ear Institute

Millennia Marketing June 17, 2020

Michigan Ear Institute is one of the nation’s leading surgical groups specializing in hearing, dizziness, inner ear skull base, and facial nerve disorders in adults and kids. Having been in business for years, they are known for their expertise as well as their personal connection with their patients. However, their patient recovery needed help and was nowhere near where they wanted it to be. As they began looking into outside companies for assistance, they were looking for a company that offered both the revenue lift

Virtual Health – are you ready?

Millennia Marketing June 10, 2020

As we begin to move into a post-COVID-19 world, virtual health is moving to the forefront. Virtual healthcare versus telehealth, refers to the many ways healthcare providers interact with their patients remotely. It is the “virtual visits” that take place between providers and their patients via communications technology. The shifting healthcare landscape has seen a rapid expansion in the adoption of virtual health and early adopters of robust virtual health initiatives have kept pace with the quickly and ever-changing healthcare market. The coronavirus completely upturned

To Pre-Admit or NOT to Pre-Admit?

Deanna Gray, FHFMA, CPAT, CCAT May 25, 2020

(That is the question.) Almost sixteen years ago I was employed by a for-profit ACS, and I was asked to take on the function of pre-admitting all scheduled surgical patients within one week of the procedure. As I saw it, my primary duties were to schedule surgeries, admit surgical patients the day of the procedure, manually enter all daily OR charges (can you imagine?), follow up on open insurance accounts receivable, and to take inbound customer service calls from patients. Whew. And my bosses expected

Normal is far from Normal

Dan Thies April 28, 2020

Life is a fickle beast. It’s hard to believe, life as we knew it has ceased to exist. Every aspect of our lives is being changed and we have a choice, strap in for the ride or be the change that we want to see. Fast forward to today, just 90 days into 2020 and we are faced with some of the most challenging decisions we could have imagined. Most of us have had to implement our Disaster Response plans and are working through the

COVID-19 Plan and Response

Tom Ormondroyd March 12, 2020

With the growing concern and spread of COVID-19, Millennia would like to assure our customers that we are meticulously monitoring the situation through reputable sources such as the Center for Disease Control and the World Health Organization. Our primary focuses in this effort have been the overall safety of our colleagues and ensuring we have no interruption or impact to servicing our clients or their patients. We are confident that our approach and plan will ensure we accomplish these goals, while also securing and protecting

Enchiladas… and Accountable Care Organizations

Deanna Gray, FHFMA, CPAT, CCAT January 24, 2020

Striving for a “Platinum Star” Through Healthcare Reform As many of you already know, networking in healthcare is an amazing activity. Upon reaching out to a new contact, an email may one day land in your Inbox with something in the subject line such as “Enchiladas and Accountable Care Organizations”. Once the chuckling subsides, the realization hits that you have a new friend in healthcare half way across the country who understands the craziness of the business you’re in—and that a simple recipe for enchiladas