Frequently Asked Questions Are you integrated with my health information system? We seamlessly integrate with many health information systems and EHRs and also build custom reporting, file transfers, data exchanges, and full auto-posting. What are your concierge hours? Our Patient Support Specialists are ready to answer patient calls Monday through Saturday with weekday hours of 8am EST to 8pm EST. We have less than 1 minute hold times which means your patients do not need to waste their time waiting on hold. Our outbound patient support specialists call within the client-agreed time interval and we reach over 90% of our clients’ patient bases. Is your concierge knowledgeable about medical bills? Our Patient Support Specialists are all revenue cycle trained, experienced, and HIPAA compliant. Due to our ability to integrate into your HIS or EHR, our specialists can view detailed information on your patients and answer any complicated healthcare insurance or billing question. 95% of questions we receive by patients are answered on the very first point of contact. If a question is more complex, our specialists research the question and provide a timely answer to the patient without having to make them hold or wait on the call for it to be researched. Do I have insight into what the Millennia team is doing? Millennia provides a dashboard/portal in which you can see anything and everything happening with your patient balances. You can track patient A/R recovery and view the different statuses of a patient balance. All phone calls are recorded and all statements are located in our portal as well. Our goal is 100% transparency. These are your patients and we want to provide you and them with the best support possible. How can patients pay their bill? Millennia provides the widest variety of payment methods and options in the industry. Patients can pay through our concierge, IVR, Patient Billing Portal, MobilePay, Text-to-Pay, QR code, and simply mailing in a payment. In addition, we take all forms of electronic credit card and eCheck payments including ApplePay and GooglePay. We make it easy for your patients to select the method and type best suited to their needs. How much do Millennia services cost? Our pricing depends on the solution or solutions you need. We are more than happy to provide an analysis of your current process and performance and show you what Millennia can deliver. If we cannot significantly improve your current state, then we will tell you. Our goal is to deliver exceptional results for you and your patients. To learn more or to speak to someone further, click here to submit a request to our team and we will respond as soon as we are able.
