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Millennia Blog

5 Innovative COVID-19 Era Healthcare Technologies That Will Outlive the Pandemic

Healthcare technology has risen to meet many of the challenges of COVID-19. From COVID-19 tracing apps to PPE produced by 3-D printing, healthcare innovations have come to the forefront, and healthcare organizations and technologies have adapted with the agility required during unprecedented times. In many cases, these advances won’t be short-lived, and healthcare will continue to see their benefits long after we have a vaccine. In addition, we suspect that the shifts we’ve made to the patient experience during the pandemic may offer even more

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Millennia Acquires Jellyfish Health

RALEIGH, N.C., May 13, 2021 Millennia Acquires Jellyfish Health, Creating the Leading Platform in Patient Payment and Patient Engagement Millennia (the “Company”), a leader in patient payment solutions for hospitals, health systems and medical groups, announced today that it has acquired Jellyfish Health (“Jellyfish”), an innovative provider of patient engagement and patient access software. With the acquisition, Millennia now serves over 1,200 facilities in 42 states. “We are focused on building a comprehensive and unified patient experience solution for our clients and Jellyfish is a

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Millennia Announces Strategic Partnership With Award-Winning Methodist Hospitals

Raleigh, NC and Gary, IN March 13, 2021 – Millennia, the leader in patient financial engagement for hospitals, health systems, and medical groups, is pleased to announce a strategic partnership with award-winning regional leader in healthcare, Methodist Hospitals. Methodist Hospitals is advancing the delivery of healthcare, in terms of both quality of care and patient experience by implementing patient-centered initiatives that include investing in the latest treatments, technologies, and safety programs. It is engrained in the culture of Methodist Hospitals to embrace technological advances that

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Press Release – On the Heels of Historic Growth, Millennia Announces the Acquisition of CaptureNet

RALEIGH, N.C. and SCOTTSDALE, Ariz., Feb. 3, 2021 /PRNewswire/ — Millennia, a leader in patient payment and patient financial engagement for hospitals, health systems and medical groups, has acquired innovative patient payment industry leader, CaptureNet, a software and services hybrid solution for comprehensive self-pay management. The official announcement was made on February 1st, 2021. With the increasing burden of patient responsibility, and the continued complexity of the patient financial experience, the industry needs a comprehensive and unified solution that leverages technology and people in order

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Press Release – Millennia Announces Historic Growth in 2020

Raleigh, N.C. January 20, 2021 – Millennia, a leader in Patient Payment and Patient Financial Engagement, announced their historic growth with an over 70% increase in run-rate revenues for 2020 led by expanding into 38 states and now servicing over 1000 facilities. “This has been a difficult year for our clients as they faced impacted patient volumes, resource challenges, and reduced touchpoints with their patients. Through strong partnerships, we were able to deliver the same level of patient satisfaction and financial performance they come to

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Press Release – Millennia names new Chief Commercial Officer to continue historic growth

Raleigh, NC and New York, NY, October 28, 2020 – A leader in Patient Payment and Patient Financial Engagement, Millennia, announced today that Shay Eskew has joined the company as Chief Commercial Officer. In this role, Eskew will drive the growth strategy servicing regional and national health systems and ambulatory facilities with the company’s capabilities in payment processing, patient access and patient recovery solutions. Eskew joins the 12-year-old company which leads the market in patient satisfaction, loyalty, and the highest patient recovery rates in the

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Is Outsourced Billing the Answer?

Medical billing is one of the most time-consuming tasks facing medical practices today. The healthcare industry is rapidly changing; as are billing procedures, meaning there is a lot of information to keep up with. The business of running an independent medical practice becomes more complex with every passing year. Constant new regulations, coding changes, payer rule updates, and performance measures can significantly affect reimbursement. Organizations often put their cash flow and profits at risk when they are slow to keep up with the updates necessary

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Deductibles and Copays – The Lifeblood of Your Business

There was a time when a medical practice could stay afloat on just the payments it received from insurance companies. Those days are gone. Today’s reality is that now over 30 percent of revenue stream comes from deductibles, copays and coinsurance. In order to stay on top of your revenue, it is important to collect everything you can from these revenue streams and these collections should be an area of continuous improvement. In order to do this, it is extremely important that your patients understand

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Nine tips for collecting patient balances

Collecting copayments and coinsurance is challenging because of the COVID-19 pandemic. Practices have been creative during COVID-19 to ensure safe patient access: Telephone visits. Curbside immunizations. Drive-up virus testing. Even checking patients in for their in-office visits while they wait in the car. However, each of these scenarios poses one significant challenge: Collecting copayments and coinsurance. “With COVID-19, you’ve got to find ways to meaningfully engage the patient,” says Denny Flint, chief commercial officer at Millennia, a tech-enabled patient engagement company specializing in the recovery

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The Importance of Patient Satisfaction

In the everchanging healthcare climate, organizations are working rigorously to improve patient satisfaction and the patient experience, beginning pre-service through both clinical and financial interactions. Patient satisfaction is more important than ever due to increased competition and other market activity, and there are numerous factors affecting outcomes when measuring it: ease of scheduling, check-in, short wait times, quality provider interaction and communication, seamless billing…the list goes on and on. Patient satisfaction is not necessarily about the patient’s experience but ultimately about whether a patient’s preconceived

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