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Millennia Complete

Your End-to-End Solution for Patient Engagement and Payment24c5cf1d17bec8dc2cf965af6f74f71c

Millennia Complete

Millennia Complete is our unified solution for improving the patient’s journey and recovering more revenue. It can help with everything from streamlining intake forms at their first appointment to making their final payment. Our program helps take the confusion and frustration out of a patient’s non-clinical care, helping to prevent missed appointments, denials, late payments, poor reviews and incomplete patient information.

The Millennia Complete approach will increase your revenue while improving your patients’ experience. With us, leading providers nationwide can see enhanced results in several sectors of their practices, ranging from satisfaction to payments. Millennia Patient Services is the only company in the country able to provide a truly unified solution from a patient’s first appointment to their final bill.

When you use our program, NOW EVERYTHING’S COMPLETE℠.

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What’s Included in Millennia Complete?

Choose one:
  • Millennia Complete
  • Millennia Access
  • Millennia Recover

Millennia Access focuses on the pre-payment side, including patient engagement leading up to the appointment from identity and insurance verification to intake forms. Millennia Recover concentrates on payments and patient satisfaction.

The most value comes from using them together as an effortless, unified, patient-centric approach that helps you increase payments. Millennia Complete helps you efficiently and easily handle non-clinical operations with the following key features: 

  • Patient Engagement Intelligence: We use real-time analytics to improve patient engagement by engaging with patients in the way they prefer — boosting your organization’s overall performance and revenue.
  • Integrated Patient Portal: Our web-based patient self-pay portal includes numerous tools for improving the patient journey, increasing digital engagement and driving revenue.
  • Mobile Payments: Our patient mobile pay solution supports and increases your potential to receive payment, boosting patient engagement and creating a better patient journey.
  • Speech A.I.: Speech AI analyzes patient interactions to provide you with insights into patient satisfaction in the form of a report card to automate quality assurance auditing and gain a pulse on patient sentiment. 


Millennia Complete

With Millennia Complete, you will have Millennia Access. This program helps you streamline pre-arrival and arrival processes. You will have increased control while also providing patients with more flexibility. They can choose how, from who and when they will receive service.

Millennia Access helps you stay ahead of front-desk matters to improve the waiting room and appointment experience for everyone at your organization, including employees and patients. It helps you meet regulatory requirements with transparent identity validation, eligibility verification and estimations.

Other areas Millennia Access covers include:

  • Patient Intake: A single interface for more efficient check-ins and streamlined workflows.
  • Insurance Eligibility: Your solution for verifying insurance eligibility across the pre-arrival and arrival stages of the patient journey.
  • Digital forms and questionnaires: The days of handing your patient a clipboard of forms to fill out in the waiting room are over. With Millennia Access, patients can complete these forms digitally through a secure platform improving front-desk efficiency.
  • Virtual check-in: Patients can check into their appointment from their phones freeing up front-desk staff for other essential tasks.


Insurance Eligibility

After the appointment, it is important to keep patients engaged for billing and payments with Millennia Recover. Millennia Recover is a patient-focused technology and concierge solution that helps them gain more insight and education about what they owe and how to pay it. The program assists providers with increasing patient payment collections in a user-friendly way that results in high patient satisfaction.

The Millennia Recover portion of Millennia Complete offers post-visit tools like:

  • Online payment portal: Patients can pay their bills digitally 24/7 in an easy-to-use online portal.
  • Mobile and Text to Pay:  Millennia Recover proactively delivers text messages to the patient as well as the patient electing to receive an SMS link that allows them to make payment in only two clicks.
  • QR-enabled statements: The QR codes on statements allow patients to quickly scan and pay outstanding balances.
  • Real-time chat service: If patients have a question about their bill, live agents are on standby to provide helpful information and streamline the payment process.
  • Performance analytics: Within the Patient Engagement Intelligence, Millennia Recover provides analytics allowing clients real-time insights into their payments, revenue, and patient engagement.
  • Machine Learning Propensity to Pay and Targeted Engagement Modeling: Within the Patient Engagement Intelligence, Millennia Recover can gauge a patient’s propensity to pay and how each patient prefers to engage so we can deliver a better patient experience and more recovered revenue. 


Mobile Pay

Why Choose the Millennia Pay Complete Patient Engagement Solution?

Out of all the methods to connect with your patients, Millennia Complete offers numerous benefits to help you succeed in all the right ways. Insights into our expansive program speak for themselves:

  • Leading providers on a national scale see two to four times the national average of payments recovered.
  • There is a 93% patient adoption rate for providers using our service.
  • Millennia Complete also offers a 98% patient satisfaction rate.
  • Providers have experienced up to a 210% increase in patient payments.

Who Is Millennia?

At Millennia Patient Services, we saw a need for improved patient and provider experience in the healthcare sector and knew we had to take steps to fulfill it. Our core goal has always been to improve patient engagement, which we do with our Millennia Complete package. 

We help you provide your patients with the necessary education to understand and pay their bills. Our patient engagement software covers everything to ensure providers’ work runs smoothly and improves cash flow while pleasing patients.

Currently, we serve over 1,700 facilities across the United States, and our service handles over $400 million in payments yearly. We help make your desk staff’s and billing department’s lives easier, all to improve the patient experience. 

Our U.S.-based team operates as part of your brand. We support communication between patients and providers in all the right ways to help you succeed.


Learn how Millennia can benefit your patients & your organization

If you’re looking for a patient engagement solution that enhances communication and improves payment records, choose Millennia Complete. Our combination solution provides extensive assistance, from patient intake to every payment after. We help improve the patient experience and, ultimately, their outlook on your organization.



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