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Orthopedics

Patient Access and Recovery Solutions for Orthopedics

We understand patients require many different types of care from your orthopedic practice. They may have a sports injury, need a hip replacement, or suffer from a chronically sore knee. You want your patients to feel comfortable and valued from their first contact with you to the day of their final payment. Millennia manages your practice’s non-clinical patient experience from beginning to end and can be customized to match your workflow.

 

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With the steady increase in orthopedic cases and procedures, it’s more important than ever before to engage the patient early in their non-clinical experience. From patient intake, all the way to their last payment, we can help keep them informed and engaged through the process that leads to improvement in patient payment rates and overall satisfaction.

Our Solutions for Orthopedics Practice Management Systems

Choose one:
  • Millennia Complete
  • Millennia Access
  • Millennia Recover

Millennia Complete combines our two comprehensive solutions: Millennia Access and Millennia Recover. Millennia Access focuses on the pre-payment side, including patient engagement leading up to the appointment, while Millennia Recover centralizes on payment recovery and patient satisfaction. While you can get both of these solutions individually, more power comes from using them together as an effortless, unified, patient-centric approach that helps you improve the patient experience while increasing patient payments. 

  • Patient Engagement Intelligence: We use state-of-the-art analytics and systems to improve patient engagement — and your practice’s overall performance and revenue.
  • Integrated Patient Portal: Our web-based patient self-pay portal includes numerous tools for improving the patient journey, increasing engagement and driving revenue.
  • Mobile Payments: Our patient mobile pay solution supports efficient and convenient options — increasing your potential to receive payment, boosting patient engagement and creating a better patient journey.
  • Speech A.I.: Speech AI analyzes patient interactions to provide you with insights into patient satisfaction in the form of a report card to automate quality assurance auditing. 

MILLENNIA COMPLETE

Millennia Access is our digital patient access solution for providers, streamlining the pre-arrival and arrival processes. The program digitizes the intake and engagement processes, alleviating your front-desk tasks. Millennia Access not only offers the pre-arrival and arrival tools in Millennia Complete but also offers these tools for providers:

  • Patient Intake: A single interface with all the tools you need for more efficient check-ins and streamlined workflows.
  • Insurance Eligibility: Your solution for managing front-end workflows across the pre-arrival and arrival stages of the patient journey including insurance eligibility and claim processing.
  • Digital forms and questionnaires: The days of handing your patient a clipboard of forms to fill out in the waiting room are over. With Millennia Access, patients can complete these forms digitally through a secure platform.
  • Virtual check-in: Patients can check into their appointment from their phones. Making this step independent frees up front-desk staff for other essential tasks, like completing paperwork and answering patient questions.

MILLENNIA ACCESS

Millennia Recover is a patient self-pay payment solution. We educate patients about their bills and provide straightforward payment options to increase your bottom line. Millennia Recover not only offers the post-visit tools in Millennia Complete but also includes:

  • Online payment portal: Patients can pay their bills 24/7 in an easy-to-use online portal.
  • Real-time chat service: If patients have a question about their bill, live agents are on standby to provide helpful information.
  • QR-enabled statements: The QR codes on statements allow patients to quickly scan and pay outstanding balances.
  • Performance analytics: Within the Patient Engagement Intelligence, Recover has built-in analytics for platform performance so you can see your hospital’s revenue and patient engagement.
  • Text to Pay: As a component of Mobile Pay technology, patients can elect to receive an SMS link that transfers them to the portal for quick, easy payments. 
  • Machine Learning Propensity to Pay and Targeted Engagement Modeling: Within the Patient Engagement Intelligence, we are able to gauge a patient’s propensity to pay and how each patient prefers to engage so we can deliver a more relevant experience, which ultimately leads to more revenue recovered.

MILLENNIA RECOVER

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Learn how Millennia can benefit your patients & your practice

Millennia becomes a vital addition to your team, managing the entire non-clinical patient experience from beginning to end based on your existing workflow. It makes life easier for your patients and your staff, eliminating frustrating check-in processes, registration-related denials, confusing bills, collection notices – and so much more. Millennia handles everything – intake, eligibility, invoicing, and recovery. If you want a better experience for both your patients and staff, contact our team today to schedule a consultation of our patient access and recovery solution.

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