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Orthopedic Practices

Supporting your practice with a simplified patient experience while improving revenue

We understand patients require many different types of care from your orthopedic practice. They may have a sports injury, need a hip replacement, or suffer from a chronically sore knee. You want your patients to feel comfortable and valued from their first contact with you to the day of their final payment. Millennia manages your practice’s non-clinical patient experience from beginning to end and can be customized to match your workflow.

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With the steady increase in orthopedic cases and procedures, it’s more important than ever before to engage the patient early in their non-clinical experience. From appointment scheduling, all the way to their last payment, we can help keep them informed and engaged through the process that leads to improvement in patient payment rates and overall satisfaction.

Millennia Access

Scheduling

  • Real-time integrated scheduling
  • Complex provider rules
  • Supports providers, service lines and wellness
  • Waitlist with auto-fill
  • Matching algorithm to guide patients
  • Multi-channel integration to client marketing
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Pre Arrival

Pre-Arrival

  • Estimation, eligibility
  • Questionnaires and consents with digital signature
  • Patient payments
  • Appointment confirmations and reminders
  • Custom rules per appointment type/location
  • Virtual and video chat

Arrival

  • Virtual, mobile and kiosk check-in
  • Wait time algorithms – mobile and in-office
  • Waiting room boards – mobile and in-office
  • Automated, as well as on-demand texts and mass messaging
  • Family communication
  • Real-time worklists with patient priority
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Millennia Recover

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Technology

  • Billing portal 
  • MobilePay
  • Text-to-pay
  • Chat
  • Photo capture bill pay
  • Branded patient statements

Concierge

  • US-based concierge call center
  • financial counseling and support
  • Omni-channel support
  • Payment plan management
  • White-labeled call answering
  • Expert escalation and research team
Concierge
Engagement Intelligence

Engagement Intelligence

  • Machine-learning propensity to pay
  • AI: propensity engage
  • Robotic process automation
  • Speech AI
  • Automated account validation
  • Real-time analytics

Millennia becomes a vital addition to your team, managing the entire non-clinical patient experience from beginning to end based on your existing workflow. It makes life easier for your patients and your staff, eliminating frustrating scheduling and check-in processes, registration-related denials, confusing bills, collection notices – and so much more. Millennia handles everything – intake, eligibility, invoicing, and recovery.

Learn how Millennia can benefit your patients & your organization.