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Millennia Blog

How to Prepare for 2024 Deductible Resets

Let’s be honest — health care payment complexities often leave patients frustrated and health care providers perplexed. The concept of deductible resets is anything but straightforward, and many patients find themselves in the dark about their health care plan’s policies. However, it’s time to change that. As we usher in the new year, both health care patients and providers are confronted with a common challenge, which is the resetting of insurance deductibles. This annual ritual requires many patients to once again dip into their pockets

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woman and her doctor looking at an ipad in a doctors office

What Is Patient Centricity in Healthcare?

What Is Patient Centricity in Healthcare? Historically, patients have played relatively small roles in their healthcare experiences. They might have left the doctor’s office with inadequate knowledge of their diagnosis, vague instructions to see another provider and a prescription they didn’t understand. Today’s providers are taking a better approach — one that prioritizes the patient’s role in their care. Patient-centric care is driving the industry forward, and organizations must embrace it if they plan to continue offering the best care possible. What Is Patient Centricity? Patient

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Six Tips For Collecting Patient Balances

As patients take on more and more responsibility for health care costs, providers must adapt with tools and tactics to ensure a timely revenue cycle. With the right approach to revenue cycle management (RCM), you can guide your patients through their care journey and the payment process with a complete end-to-end solution and a unified experience, all powered by intelligent automation that simplifies backend requirements.

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How to Prevent Eligibility Rejections and Denials 

Sometimes, you may notice that your patient’s insurance provider rejects or denies your medical claim. This can occur due to a number of reasons, including incorrect or incomplete information. Fortunately, one study shows that healthcare providers can prevent around 90% of eligibility denials in medical billing.  Given the financial and personal importance of medical billing, it’s essential to implement new practices to help prevent eligibility rejections and denials. That’s why we put together this guide to help you understand how to work on denials in medical billing.  5 Ways to Prevent Insurance Denials Eligibility denials in medical billing

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We Opened a Command Center in Rocky Mount, NC!

Millennia’s brand new, state-of-the-art Command Center will serve as the heart of Millennia’s employees, providing an energetic workspace that will support the Millennia client base across the country, while maintaining our commitment to our US-based focus when it comes to working with and speaking with patients. Alongside Millennia’s headquarters in Cary, North Carolina, the Command Center will also be Millennia’s innovation hub, fueling Millennia’s development of new patient engagement technologies and solutions, while building a culture of excitement and collaboration. “At Millennia, we strive to

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01 5 Surprising Ways Mobile Pay Can Streamline Healthcare Revenue Recovery Re 2 Min

5 Surprising Ways Mobile Pay Can Streamline Healthcare Revenue Recovery

In today’s increasingly digital world, mobile payment solutions have gained widespread popularity across various industries, including healthcare. Beyond the convenience and security they offer, mobile payment technologies can also play a significant role in streamlining hospital revenue recovery. From improving patient collections to reducing administrative burden, leveraging mobile pay in healthcare settings can bring surprising benefits to revenue management. Below, we cover the best way to collect money from patients and how mobile pay can streamline healthcare revenue recovery, revolutionizing the financial landscape for healthcare providers. Revenue

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Is ChatGPT really ready to help healthcare professionals help their patients?  

Not a day goes by when the talk of technology revolves around ChatGPT. Thousands of articles are driving perspectives around the use of ChatGPT, as well as cautionary tales noting how the use of AI and solutions like ChatGPT can go wrong or even harm businesses and individuals. Like any new innovation, there is always great skepticism and a sense of excitement and opportunity as well. The good news is that AI innovation is clearly alive and kicking and already proving itself with various healthcare

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01 Improve Self Pay Follow Up

6 Tips to Improve Your Self-Pay A/R Follow-Up Strategy

Your healthcare facility’s success depends on steady revenue from patients. Missed or overdue payments can disrupt cash flow, making it harder to cover expenses. Your accounts receivable (A/R) displays the balance owed to your facility by patients, helping you keep track of unpaid expenses. Improving your A/R follow-up strategy lets you maintain a healthier revenue cycle. You can implement various strategies to decrease missed payments and boost customer engagement throughout the process. Learn more about enhancing A/R collection techniques. 6 Tips to Maximize Cash Collections

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How to Encourage User Adoption of Mobile Payment Options

As mobile payment options continue to gain prominence, businesses and organizations across various industries — especially healthcare — are seeking ways to encourage user adoption of these convenient and secure digital payments. While the benefits of mobile payments are evident, some users may still be hesitant to embrace them fully.  Below, we explore healthcare payer digital transformation, challenges of user adoption and benefits of mobile payments. By understanding the barriers to adoption and employing a proven healthcare digital strategy, you can drive increased usage of mobile payments,

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4 Tips for Maximizing Efficiency With Your Healthcare Staff

Facilities can use a variety of measures to improve efficiencies in your work environment. Many techniques can relieve burnout and allow workers to focus more closely on their job responsibilities. These are a few ideas for improving medical office efficiency:  1. Prioritize Training and Development Your facility should emphasize proper training techniques for new and existing employees. In addition to initial training periods, provide regular refresher sessions on your center’s procedures. Ongoing development opportunities allow workers to recall important job components. They also give employees

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