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Millennia Access

Simplifying the front-end experience for patients to connect and engage with their providers

Millennia Access offers a unified patient experience from pre-service to post-service. It helps you and your patients start smarter by streamlining the patient scheduling, pre-arrival, and arrival processes. Millennia Access gives you greater control and your patients more flexibility by digitizing the entire patient intake and engagement process. It puts you in front of front-desk frustrations, for a better appointment, waiting room, and patient-to-provider experience for both your patients and your staff. Millennia Access even offers the ability to automate critical regulatory, revenue cycle, and payment functions, such as eligibility verification, estimations, and payments for the time of service and prior balance patient obligations.

Real-Time Integrated Scheduling

Provides a dynamic self-service patient scheduling experience that is fully customized to the specific business rules of your organization and even the individual needs and rules of each physician.

  • Real-Time Integrated Scheduling – Patients book online 24 hours a day, 7 days a week, freeing up staff and phone lines.
  • Dynamic Provider Rules and Preferences – Patients can view available physicians, time slots, and locations with custom provider rules determining what they see and can select based on provided patient information.
  • Multi-Provider Setting Support – Can handle an endless array of service lines, locations, and provider types even with provider-determined service line or location prioritization.
  • Appointment Waitlist – Patients can select to be put on a waitlist and providers can centrally manage all waitlists across locations.
  • Provider to Patient Matching Algorithm – Proprietary algorithms that match a patient and provider based on the information given by the patient and the individual physician’s preferences, sub-specialty support, and availability.
  • Multi-Channel Integration to Client Marketing – Easy integration into your website experience retaining the existing branding and feel of a single patient experience.
Millennia Access gives you greater control and your patients more flexibility by digitizing the entire patient intake and engagement process. It puts you in front of front-desk frustrations, for a better appointment, waiting room, and patient-to-provider experience for both your patients and your staff.

Pre-Arrival

Prepares you and your patients before they ever set foot in your facility, eliminating the stress and frustration of doing paper forms in the waiting room while also freeing your staff from handling this process when they arrive on the day of the visit.

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  • Real-Time Estimation and Eligibility – With the No Surprise Act, it’s more important than ever that you run eligibility and the most accurate estimate possible and Millennia Access does this automatically as part of our patient workflows.
  • Questionnaires and Consents with Digital Signature – Simplify the process and lose the clipboards, so you collect patient information early, accurately and securely.
  • Patient Payments – Secure patient payments up-front with our easy, multi-channel approach for co-pays, estimates, and even open patient balances, adding to your cash flow right away.
  • Appointment Confirmations and Reminders – Fully automated messaging and reminders for your patients, relieving that burden from your staff.
  • Custom Appointment Rules – Our flexibility accommodates your business model and preferences by appointment type, location, or service lines.
  • Virtual and Video Chat – Additional channels make it easier for patients to engage with you to ask questions and reschedule appointments.

Arrival

Allows your patient to experience an efficient and frictionless process that matches their desires on how they check-in, wait for their provider, and communicate with your staff, increasing patient and staff satisfaction.

  • Virtual, Mobile, and Kiosk Check-In – Provide patients the flexibility and convenience to check in whether they are still at home, in their car, or in your facility, all according to your rules.
  • Wait-Time Algorithms – Proprietary algorithms that accurately monitor mobile and in-office activity, providing up-to-date status to both patients and your staff.
  • Waiting Room Boards – Provide wait-time transparency to your patients whether they are in the waiting room or in their car, so they feel informed and their time respected.
  • Automated and On-Demand Texts and Messaging – Robust communication tools to keep your patients updated, with messages to the individual patient, a group of patients, or broad communications to entire patient populations.
  • Family Communication – Send messages to the family with updates on the patient throughout their entire clinical encounter, ensuring family members are informed and reducing the stress of the unknown.
  • Real-Time Worklists with Patient Priority – Give your staff full visibility into the patient and where they are in their engagement journey, allowing manual and automatic patient prioritization based on provider or visit type.
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Millennia Access is here to help you and your patients:

  • Reduces missed appointments and incomplete patient information
  • Increases patient and provider control over the patient experience
  • Reduces denials through proper and accurate capture of patient demographics and insurance information
  • Grows collection of up-front payments
  • Eliminates crowded lobbies and enhances social distancing
  • Eases stress on your front-desk staff
  • Sets clear rules of engagement with your patients
LEARN MORE ABOUT ACCESS AND OUR SUCCESS STORIES

Success Story

Millennia Access provides a faster and more flexible way to schedule appointments and check in.

Learn how Millennia helped Gateway Hancock Health.

Read the Story