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Millennia Patient Services offers engagement intelligence solutions for targeted communications and revenue cycle management. Our healthcare engagement intelligence platform and solutions make it easier for providers to engage with patients, improve the patient journey and increase cash flow.
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The patient experience has become an essential component of revenue recovery in modern healthcare. Millennia Complete provides patient access with patient engagement tools and recover solutions that prioritize the patient experience. Our solutions help providers:
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Engagement intelligence is a core component of Millennia Complete. We use state-of-the-art analytics and systems to improve patient engagement — and your organization's overall performance and revenue.
Our patient engagement intelligence tools help determine:
Patient propensity to pay automates engagement attempts based on demographics, past experiences and patient preferences. Our program tracks time of day, payment options and communication channel preferences. Propensity-to-pay targeting increases the chance of successful payment and patient retention.
For example, Patient A may be best reached in the evening and prefers text messages. Patient B doesn’t want phone calls and is only available on weekends. Millennia Recover uses this data to deliver customized approaches.
Patient engagement strategies in Millennia Recover works with machine-learning propensity to pay to analyze behaviors and trends. This data identifies the best engagement solutions for each patient, so providers can target patients differently to encourage payment.
For example, Patient A pays their bill faster with a text reminder. Patient B does not need a reminder to pay on time. Targeted engagement modeling gives each patient what they need to pay successfully.
Speech artificial intelligence (AI) provides insights into patient satisfaction by analyzing patient interactions. A machine listens to phone calls between your staff and patients for:
Speech AI generates a report card for callers to automate quality assurance efforts. Providers can read and listen to recordings of patient interactions.
Learn how Millennia’s intelligent patient engagement platform can enhance revenue cycle management and customer service. Request a consultation today!