Facilities can use a variety of measures to improve efficiencies in your work environment. Many techniques can relieve burnout and allow workers to focus more closely on their job responsibilities. These are a few ideas for improving medical office efficiency:

 1. Prioritize Training and Development

Your facility should emphasize proper training techniques for new and existing employees. In addition to initial training periods, provide regular refresher sessions on your center’s procedures. Ongoing development opportunities allow workers to recall important job components. They also give employees a chance to ask questions.

You could also provide learning development sessions for staff. These discussions could provide further learning opportunities for employees, explaining updates on current research or healthcare statistics. The new information can engage workers and make them feel more excited about their job roles.

 2. Focus on Employee Well-Being

Employers need to prioritize worker well-being — focusing only on patient satisfaction can lead to employee burnout or discomfort. Well-rested employees can work more productively and provide a more positive attitude. In addition, staff members can feel more appreciated by employers that value their health. 

Focus on employee well-being by using techniques like:

• Ensuring each staff member has a reasonable amount of hours each week
• Avoiding last-minute scheduling when possible
• Supplying enough breaks during shifts
• Providing snacks and water for working employees

 3. Recognize Productivity With Rewards

Incentives are an effective way to motivate employees. Bonuses and other rewards can encourage staff to work efficiently during shifts. Facilities could offer monthly or annual awards for high-performing employees, building a culture that celebrates productivity. You could use rewards like:

• Monetary bonuses
• Restaurant or store gift cards
• Gift baskets

 4. Utilize the Right Technology

Technology can transform your facility procedures. Software and other digital tools help reduce employee workloads, creating more balanced worker responsibilities. For example, you could use self-service features for patients to schedule appointments or pay bills. Patients could view billing statements and look up scheduling times independently, allowing administrative employees to work on other objectives and be efficient with their time.

Consider your current facility technology and efficiency rates. If you’re experiencing poor productivity, you can likely find a software solution that could address these concerns. When employees have fewer work tasks, they face less stress at work. They can focus more on patient connections and other high-priority tasks. By using Millennia’s integrated software solutions, the staff at OrthoNY was able to become significantly more productive.

Millennia Solutions Help You Improve Healthcare Efficiency

Staff efficiency has a direct impact on your facility’s progress. At Millennia, we help healthcare facilities create optimal and unified patient journeys. Our integrated software solutions address non-clinical tasks, giving your team more time to focus on higher-priority responsibilities. You can boost efficiency by streamlining scheduling, billing and more.

About The Author

Josh Berman

Josh Berman has over 15 years of experience in the hospital revenue cycle management industry and over 10 years of experience in revenue cycle software and technology business. He is proud to advocate for improved patient experience and streamlined patient payments as Millennia’s Chief Operating Officer (COO).

See author's posts