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Millennia Recover

Customized payment technology and tools that drive patient satisfaction and revenue for your business

Millennia Recover offers a patient-centric set of technologies and concierge capabilities to educate, inform, and engage patients, delivering the best patient payment results in the industry. Patients are also consumers, expecting the same level of experience they encounter in other consumer interactions, which Millennia Recover provides through its modern and cutting-edge proprietary technologies built solely for patient engagement. Your staff will also gain the benefit of Millennia handling this function for them, while still driving over 98% patient satisfaction and giving them real-time insight into Millennia’s performance and engagement through Millennia analytics. On top of all these benefits, Millennia finishes stronger by bringing in payments two to four times the national average.

Patient Engagement Technology

Our proprietary technology has been built from the ground up to optimize patient engagement and payments. Our suite of mobile-enabled technology capabilities provides convenience, accessibility, and ease to patients to pay from anywhere and with their preferred method of payment. Our platform also provides clarity and transparency on their bill, balances due, and historical activity. Your team also can use the platform to see real-time performance and activity on your patient’s accounts or individual patients.

  • Online Payment Portal – Fully white-labeled, mobile-responsive, and easy-to-use payment portal, allowing your patients to pay online 24X7 on any device.
  • MobilePay – Powered by our propensity to pay and engagement modeling, Millennia MobilePay provides real-time SMS messages of new balances, one-click PCI-compliant payments with a credit card on file, and views of past statements directly to your patients.
  • Text to Pay – Text messages are delivered directly to your patients with an easy link to the payment portal.
  • Real-Time Chat – Live agents are able to interact with patients in real-time through online chat to address questions about their bills or other account information.
  • Photo Capture Bill Pay – The ability for patients to pay their bill with a simple snap of a picture on their mobile phone.
  • QR-Enabled Statements – Automated and customized with your logo and messaging, electronic and print statements clarify patient responsibility. All are enabled with QR codes to further simplify the process for your patients.
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Engagement Intelligence

Using its long history of patient payments and engagement, Millennia’s ‘secret sauce’ is its proprietary algorithms and modeling that drives intelligent and targeted engagement to your patients when they want, where they are, and how they want to engage. Millennia’s Engagement Intelligence delivers a tailored approach to your patients, resulting in higher satisfaction and payments, while also giving you tremendous insights into our performance.

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  • Machine Learning Propensity to Pay – Unlike other companies who just recently came to market and only use third-party data to derive a supposed propensity to pay, Millennia uses its millions of patient data points in combination with its machine learning system to create a customized approach down to the individual patient level on how to optimize payment.
  • Targeted Engagement Modeling – Works hand-in-hand with the Propensity to Pay engine to analyze patient trends and behaviors to deliver the optimal engagement solution and the channels they prefer, reaching them when and where they want.
  • Robotic Process Automation – Comprehensive robotic and automated processes are built into our platform to help you and your staff reduce repetitive tasks while also solving complex problems.
  • Speech AI – Our Artificial Intelligence analyses every patient engagement to maintain agent quality assurance, provide insights into patient satisfaction, and identifies trending triggers across your patient base.
  • Automated Account Validation – Our platform validates every single patient placed into our system to ensure your system and ours are in sync as we engage with your patients.
  • Real-Time Analytics – Built into our platform, Millennia analytics provides real-time insights into every aspect of Millennia’s performance, patient behavior, and patient satisfaction.

Concierge

Our Concierge services provide white-glove support to patients and clients needing an extra level of assistance, with experienced agents all based in the United States. The Millennia technology drives significant engagement and payments, but at times, a patient needs a live person to help them with their complicated question or issue who can show compassion and understanding. Handling all of your inbound and outbound calls white-labeled with your brand, we become an extension of your culture and treat your patients as our own.

  • 100% U.S.-Based Team – Millennia professionals responsively engage with your patients, eliminating your need to balance your staff to handle this work while ensuring your patients are answered promptly. Consumers feel heard and respected.
  • Financial Counseling – We help patients understand their rights, responsibilities and options, generating cooperation versus confrontation.
  • Omni-Channel Support – From telephone to email to chat to text, we engage via the most comfortable method for each patient, establishing and maintaining open lines of communication.
  • Payment Plan Management and Patient Financing – Millennia completely manages existing and new payment plans, balancing your needs and those of your patients, finding common ground and affordable paths to full payment.
  • White-Labeled Engagement – Every communication from phone to text to statement looks and feels as if it is from your organization, upholding your brand standards and minimizing patient confusion.
  • Expert Escalation and Research Team – Millennia does not just handle the easy accounts, but leverages our escalations and research teams to look deeper into issues and finding resolutions avoiding the need to send issues back to you.
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Millennia Recover is here to help you and your patients:

  • Enhances patient education and guidance around the billing process
  • Promotes up-front and on-time payments
  • Reduces late payments, write-offs, and bad debt expense
  • Relieves billing department stress
  • Dramatically accelerates cash and patient collections
  • Increases patient satisfaction through more prompt and convenient outreach

Success Story

Millennia Increased Patient Payment Rate by over 125%

Learn how Millennia helped OrthoNY.

Read the Story