Their mission as displayed on their website is, “at Premier Orthopaedics, everything we do is done through the eyes of our patients”. Premier provides patients with the full spectrum of orthopaedic services and patients trust Premier for their experience, expertise and commitment to exceptional patient care.
With the bar set at that level, Premier was hesitant to outsource their patient billing, however, they recognized they had a need. As they began to discuss the possibility of using Millennia they were impressed with what Millennia had to offer and its commitment to engaging with patients. They were also excited to see Millennia aligned its mission to theirs, so they signed on in March of 2017 to see how the program worked with just one of their divisions.
As Millennia began to handle the patient billing, Premier was excited about what was happening. Not only did Millennia increase their revenue exponentially, but as Kim Stott, Director of Operations, stated, “the working relationship with Millennia has been outstanding”. They found Millennia to be engaged, effective, efficient and committed to the same goals as their organization, which made the partnership mutually beneficial.
More importantly, the patient experience was enhanced, not disrupted, as Millennia truly mimicked the patient culture Premier was known for, while adding technological advancements and features to the practice’s offerings. Stott has remarked specifically on how impressed Premier has been with the various ways a patient can make payments. In addition, Millennia also provided Premier a customized patient billing portal that offered a wide range of information for the patients about how the insurance and billing process works and details about Premier Orthopaedics’ policies and procedures.
Since the beginning of their relationship with Millennia and the initial pilot, Premier Orthopaedics’ satisfaction with Millennia has led to adding additional divisions across its organization, going from the first one to soon its 9th. This growth as partners shows the commitment both Millennia and Premier have to Premier’s patients and the lasting relationship they will have together.