Digital Patient Payment Solutions

PERFECTING PATIENT PAYMENT

Digital and Mobile Pay for Healthcare

With a growing portion of healthcare expenses being paid by patients, providers need to find ways to emulate consumer experiences for their patients. Providing digital payment options gives patients the ability to pay in their preferred method, which improves revenue for your healthcare organization.

The Millennia Patient Payment Solution was designed to engage with patients how they want, providing efficient and convenient electronic patient payment options. Our solution increases your potential to receive payment, decreases your time to payment, boosts patient engagement and creates a better patient journey, all while reducing administrative expenses and burden and improving your staff satisfaction.

PATIENT PAYMENT SOLUTION

Mixed Race Man Paying Online On Mobile Phone

Millennia Digital Patient Payment Services

For true self-pay patients and those who have post-adjudication balances due, Millennia post-visit digital payment options offer alternative ways to collect healthcare payments conveniently and securely.

The Millennia Patient Payment Solution enables patients to choose their preferred payment method, including:

Online payment portal: Our web-based payment portal allows patients to review and select options that work for them from any connected device, 24/7.
Mobile pay: The Millennia Patient Payment Solution supports a single-click approval for payment collection that’s easy to navigate from any hand-held device.
Photo-capture bill payment: Our patient payment platform enables patients to pay their bills with just a photo, streamlining the payment experience.
Dynamic QR-coded statements: With dynamic, personalized QR codes on printed or e-statements, patients can quickly scan to access and pay outstanding balances.
Text-to-pay: Patients can elect to receive a link via SMS that transfers them directly to the portal to make fast payments.
Chat pay: Patients can submit payment through chat with our concierge team when inquiring about a bill.
Flexible payment plans: We will manage any new or existing payment plans to help balance your needs with your patients’ needs.

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Millennia’s EVP of Sales & Marketing, Kevin Hidenfelter, Featured on HFMA Podcast

How Demographics Impact Payment Preferences

Customized Statements and QR Code Payments for Healthcare Billing Efficiency

Collecting patients’ post-visit payments on time is essential for maintaining and increasing revenue. A patient’s post-visit payment experience starts with a statement, and it is critical that the statement is easy-to-understand and offers patients payment methods that meet their needs.

Millennia’s digital payment solution includes white-labeled billing statements that feature your organization’s logo and brand, as well as features that make statements easy for patients to understand.

Clear presentation of charges: Each statement clearly describes services, credits and charges, making it easy for patients to understand their financial responsibility and balance. If they have questions, Millennia’s patient support representatives are available via phone or live chat to support patients.
Dynamic QR code: Each printed or online statement features a patient-specific QR code that links directly to the payment page with the patient’s real-time balance. Patients can make payments in seconds without logging into a portal or navigating a website.
Dedicated phone number: For patients who have questions, every statement includes a phone number dedicated to your practice or facility. That phone number allows Millennia’s patient support specialists to access information specific to your organization and the patient to provide personalized service – just as your own staff would.
Multiple payment options: In addition to the QR code method, patients have several payment options. If they prefer, they can pay their medical bills through your EMR, the Millennia portal, photo capture bill pay or mailing a check.

Advantages of Digital Payments for Provider and Patients

Digital payment options offer many benefits for collecting true self-pay and post-adjudication patient balances while improving the patient payment experience, including:

Convenience: Your patient can choose the right channels and methods for them, increasing your chances of getting paid and providing a better experience.
Speed: With no need to swipe cards, enter PINs or provide a signature, contactless mobile pay creates faster check-outs and improved patient flow.
Security: Advanced encryption tools make digital payments almost hack-proof for more confidence in transaction security.
Availability: Unlike traditional check deposits, which are subject to funds availability policies and regulations, mobile payments quickly hit your cash flows.
Efficiency: Online payments settle transactions electronically, so there’s no need for a team member to deliver daily bank deposits.
Visibility: Digital payments create a digital history that helps patients understand their medical spending better.

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Innovation to Perfect Patient Payments

We’re so sure Millennia will transform your organization that we’re willing to prove it to you with a no-risk, no-obligation assessment of your current patient payment process. Take a closer look at the robust mobile payment features of our easy-to-use healthcare patient payment platform. Request an assessment and consultation today!

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Digital Patient Payment Technology