Engagement Intelligence

PERFECTING PATIENT PAYMENT

Patient Engagement Intelligence

Millennia has been gathering engagement intelligence through over a decade of experience in patient financing and more than 1 billion patient interactions. Our Patient Payment Solution uses this engagement intelligence for targeted patient communications and personalized revenue cycle management. Our healthcare engagement intelligence platform makes it easier for providers to engage with patients, improve the patient journey and increase cash flow.

OUR SOLUTION

Recover More Revenue With Engagement Intelligence

Engagement intelligence is a core component of Millennia’s Patient Payment Solution. We leverage the power of artificial intelligence (AI) and real-time analytics to understand patient payment behaviors, drive continuous improvement, and deliver more revenue and better financial results to healthcare organizations with our revenue cycle intelligence.

• MACHINE LEARNING PROPENSITY TO PAY: Patient propensity to pay automates engagement attempts based on demographics, past experiences and patient preferences. Our program tracks time of day, payment options and communication channel preferences. Propensity-to-pay targeting increases the chance of successful payment and patient retention. For example, Patient A may be best reached in the evening and prefers text messages. Patient B doesn’t want phone calls and is only available on weekends. Millennia uses this data to deliver customized approaches.
• TARGETED ENGAGEMENT MODELING: Millennia’s patient engagement strategies work with machine-learning propensity to pay to analyze behaviors and trends. This data identifies the best engagement solutions for each patient, so providers can target patients differently to encourage payment. For example, Patient A pays their bill faster with a text reminder. Patient B does not need a reminder to pay on time. Targeted engagement modeling gives each patient what they need to pay successfully.