Digital Patient Engagement Solution

PERFECTING PATIENT PAYMENT

Digital Patient Engagement Platform

Enhancing patient engagement is key to increasing satisfaction, driving revenue and creating ongoing relationships. Patients who are highly involved are more likely to keep appointments and pay the bills for your services — a must for any provider in today’s environment where costs are increasing and value perception isn’t keeping pace.

Millennia is an industry leader in optimizing patient revenue. We rely on powerful automation and advanced technology, combined with concierge services and engagement intelligence, to create personalized and relevant patient experiences. As a result, your organization gains more efficiency, boosts cash flow, reduces expenses and increases patient satisfaction.

OUR SOLUTION

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Millennia Patient Payment Solution Increases Revenue, Delights Patients

Millennia Patient Payment Solution gives you a full suite of digital patient engagement strategies and tools to increase your potential of receiving payment and deliver business intelligence.

Digital payment options: Our solution includes various ways for patients to pay, including mobile pay, text-to-pay, QR-coded statements, a secure patient portal and other options.
Live chat: Patients can get answers to their questions or discuss their options online with a live patient payment agent for better patient communication.
Machine learning and artificial intelligence (AI): Our proprietary technology lets us gauge propensity to pay and understand exactly how and when patients want to engage so we can deliver a more relevant experience.
Real-time analytics: Millennia’s solution includes built-in analytics to give you actionable insights into performance and engagement metrics.

Personal and Customized Concierge

At Millennia, we recognize the need for more personal assistance for some patients. Our concierge team serves as an extension of your own and offers your patients outstanding support to help them understand their financial obligations and make payments in their preferred method.

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Millennia’s Insurance Updater Corrects Errors Quickly and Easily

Millennia has found that approximately 10-15% of patient interactions are related to incorrect insurance being billed, increasing the workload for your support staff. When the wrong insurance is billed, the claim gets processed as self-pay, generating an incorrect bill for the patient and creating confusion and frustration.

Millennia’s insurance updater can quickly capture the correct insurance, verify that it was eligible at the time of treatment and provide the correct insurance information to our provider customer to rebill.

Simplify the process for patients: The insurance updater only takes a few minutes. When a patient calls Millennia to report that the wrong insurance was billed, a patient support specialist can send a text to the patient to easily resolve the issue through a few easy steps.
Ensure accuracy: After verifying insurance eligibility, Millennia sends the updated information, along with images of the insurance card, to your office for rebilling to the correct insurance company.
Reduce the risk of denials: Our patient-friendly insurance updater reduces the risk of denials due to timely filing delays.
Increase speed to collect revenue: The insurance updater also increases revenue collection speed because it eliminates confusion and alerts your practice quickly if you need to rebill.

Millennia Pre-Visit Module

Boosting patient revenue starts before a patient’s first appointment. With Millennia’s Pre-Visit Module, you can automate critical parts of the pre-visit process with our digital patient engagement platform tools like:

Digital intake: Offer patients the convenience to complete forms digitally – before their appointment – to streamline intake for them and your staff
Automated confirmations and reminders: Enable patients to manage their busy schedules better with appointment reminders via text message that free your team from routine phone calls.
Automatic verification and estimating: Capture crucial insurance and demographic information before arrival to provide patients with more visibility into their services and costs and giving you the opportunity to collect revenue up front.
Digital payment processing: Increase your chances of payment at arrival with our prepayment and past due balance features.

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Highlights of Our Customer Results

Our customers consistently choose Millennia and our patient payment solution because we created a unified, integrated platform for better managing front-end needs and the patient journey across various practice types. The success stories say it all, like:

A patient payment rate of over 70% for Premier Orthopaedics
A customer satisfaction score of 98% for St. Clair Hospital
Over 125% increase in patient payment rates for OrthoNY’s patient portal
82% of patient payments were processed using technology at Northwestern Medical Center

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Learn how Millennia can benefit your practice and your patients

Let us introduce you to our Millennia Patient Payment Solution and show you how it improves your bottom line and patients’ journeys. Request a risk-free assessment and consultation with our convenient online form today!

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