Integrated Patient Portal for Payment Support

PERFECTING PATIENT PAYMENT

Millennia Patient Payment Portal

Apple Pay

The Millennia Patient Payment Solution integrates with various electronic health record (EHR) platforms and other health information systems to provide a seamless, secure and convenient way for patients to access information and make payments.

Our patient payment portal does not replace existing patient portals. Our technology integrates with and augments EMR portals by offering a user-friendly interface with multiple digital and mobile payment options that are compliant and secure to help you collect more revenue. Plus, patients who need additional support can reach a Millennia patient support specialist via live chat.

We help healthcare providers like you offer a patient self-pay portal that creates a better experience throughout the patient financial journey. No need to create a patient portal if you don’t currently have one — Millennia is a stand-alone digital solution for payment.

Millennia PATIENT PAYMENT SOLUTION

A Secure Self-Pay Patient Payment Portal

Our web-based self-service payment portal offers patients the necessary information to understand and pay medical bills. Millennia’s portal allows patients to seamlessly complete post-service payments and receive answers to billing and payment plan questions.

Mobile-responsive design: Our interface automatically adapts to patients’ screen size, so patients can engage with the payment portal on their preferred device — at home or on the go.
Text-to-pay support: If your patient chooses, they can receive a one-time link to the portal via text for quick access and payment, catering the patient journey to everyone’s unique schedules and lifestyles.
Saved cards: Millennia’s portal includes a Payment Card Industry (PCI) Data Security Standard-compliant processing feature that charges a card on file with a single approval click. Patients no longer have to dig through their wallets for their preferred card, streamlining the patient journey.
Payment history: Staying connected to financials is key. Patients can access all past payments through the portal to confirm payments went through and gauge expenses for different types of appointments.
Detailed expenses: The payment portal does more than show overall costs for appointments — it breaks the charges into individual items. Patients can view the costs associated with a single payment to gain a better understanding of the services they received and what they’re paying for. This transparency is valuable for patient engagement.

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Convenient Self-Service Functionality

Patients want self-service options that simplify their lives and let them manage payments the way they want. Providing a technology-enabled solution boosts patient satisfaction and trust in your healthcare organization. Millennia ensures your physician practice, hospital or health system or healthcare portfolio company can meet your patients where they are by creating a hassle-free payment journey. Our platform enables self-serve payments for healthcare, improving the patient experience while increasing your efficiency, boosting engagement and driving revenue. There's no need for patients to log in to pay their bills or request support, which helps alleviate login burnout. We offer multiple payment and personalized support options that require no registration, including quick pay, photo pay and live chat. If desired, patients can register their email or phone number to independently complete other tasks, like adjusting their communication preferences.

Explore and Set Up Payment Options

Our convenient self-service portal makes it easy for patients to pay quickly and securely — no account or login required. With options like Quick Pay and Photo Pay, we eliminate login fatigue and streamline the payment experience so patients are more likely to pay.

Millennia supports several additional ways for your patients to make payments, including credit cards and ACH bank drafts. Apple Pay and Google Pay are available for one-time payment initiation. These options help you collect revenue faster and reduce potential bad debt exposure.

With Millennia, the power to make payments and set up payment options is directly in your patients’ hands. The portal integrates seamlessly with existing systems, so practices do not need to replace their current setup.

Through any connected device, patients can:

Pay immediately: Patients can instantly pay their bills using a payment method that suits them.
Set up payment plans: Patients can use the portal to review and set up a flexible payment plan according to your payment guidelines. Patients can choose the option that works best for them and meets your minimum thresholds. This choice gives patients more control over their budget, enabling them to pay how and when it works for them.

View Detailed Payment Plan Statements

When patients understand and can actively monitor their financial responsibility, they’re more likely to pay their debt. Digital statements provide transparency, allowing patients to see and track the following:

Their payment plan status
Starting and remaining balances
Payment history
Number of payments remaining
Next payment date

Update Communication Preferences

Notifications help ensure that patients stay informed about and engaged with their self-pay or post-adjudication balances due. Millennia empowers that through emails or text messages that alert patients to balance changes, upcoming payment reminders and payment confirmations. Your patients can choose their desired communication method and update it at any time if their preferences change.

Talk With Support

While patients can independently complete their healthcare self-service payments in the payment portal, they’re never on their own when you partner with Millennia. Our concierge support services include payment specialists who are an extension of your team and are available when patients need some extra guidance. With us handling the communications, there’s no additional burden on your staff.

Our Patient Payment Portal Benefits for Providers

Streamlining administrative work: Eliminate the time-consuming task of manually processing patient checks with Millennia’s Patient Payment Solution, which streamlines administrative work and helps you get paid faster.
Facilitating communication: Replace time-consuming phone calls with digital engagement options. If the patient has billing questions, they can use the patient payment portal to engage with our concierge support team through email, phone or chat on your behalf. For you and your team, that independence means better prioritization and more efficiency.
Protecting data security: Protect your patient’s information with our secure, PCI/DSS Compliant integrated payment portal.
Increasing patient satisfaction: Improve the patient experience and patients’ perceptions of you with more accessibility. Patients can view statements and payment history, adjust statement preferences and pay their bills all through the integrated portal log-in.
Driving revenue: Engaged and satisfied patients lead to more visits and on-time payments. These factors drive revenue for your organization and help you see long-term growth with collection strategies.

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Improve Efficiency & Patient Experiences With Millennia

Millennia is the only true all-in-one patient payment solution on the market, developed from an in-depth understanding of provider needs and patient expectations. See our integrated Millennia Patient Payment Solution in action with a free consultation, and discover how easy and powerful our payment solution can be for your revenue cycle!

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