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PERFECTING PATIENT PAYMENT
Patient balances continue to increase each year, putting more pressure on healthcare providers to improve their patient collection processes and strategies. Existing revenue cycle processes are payer-centric, designed to submit claims and optimize revenue from insurance. Millennia’s solution is different.
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Perfecting patient payment for more than 1,800 healthcare facilities
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Today’s busy ambulatory and acute care medical practices face a common challenge — insurance isn’t their only payer. Many patients have post-adjudication balances or prefer to self-pay when it’s more affordable for them. But there’s a lack of balance. As patient financial responsibility continues to rise, providers see declining collection of that revenue. This imbalance strains already thin profit margins and negatively impacts healthcare organizations’ overall economic performance and operational efficiency.
Millennia solves what conventional revenue cycle software failed to do — simplifying and improving the patient payment experience to increase debt collection and empower higher efficiency. We’ve done it by creating a people-focused, centralized patient revenue cycle solution for healthcare providers built to solve the distinct collection challenges you face. Our technology provides the features and financial experience that modern patients expect while boosting organizational efficiency.
Patient financial responsibility for healthcare expenses is rising, while collection of patient revenue is declining. To help providers manage the patient side of the revenue cycle, Millennia has developed a unified, patient-centric solution.
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The Millennia Patient Payment Solution unifies cutting-edge technology, intelligent patient engagement tools and specialized support services that work cohesively to drive more revenue with high patient satisfaction.
Millennia effortlessly integrates with your existing digital payment collection strategies and helps promote better patient payment experiences. We’ve built our feature-rich, proprietary platform with the technology that patients want and that your revenue stream needs. Capabilities like a convenient self-service patient payment portal and mobile payment capture increase patient satisfaction — and your cash flow.
No login is required for many payment options, and you don’t have to have an existing patient portal to use Millennia’s digital payment platform.
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Millennia harnesses the power of AI and more than 1 billion patient interactions to analyze, understand and predict how patients pay. Our advanced engagement intelligence leverages real-time insights to drive higher revenue collection and support continued financial performance and improvement.
Some patients need extra support to understand their payment options and financial responsibilities. Millennia has a dedicated team available to help when it’s needed. Patients enjoy the best possible payment experience with one centralized place to get direct answers to their questions. Our patient payment specialists provide personalized support via the channels your patients prefer — phone, text, email and chat — with no payment portal login required for access to many options.
Millennia's patient payment solution is geared toward improving financial performance and creating a better patient financial experience. We work toward these goals with an all-in-one software that uses innovative technology to streamline patient billing and payments for both providers and their patients. With built-in features that cater to various client needs, our single healthcare patient payment solution significantly enhances the payment experience. We take pride in providing a system that benefits patients and healthcare providers.
We make payments easier and more accessible for patients, whether for self-pay or post-adjudication balances. The Millennia Patient Payment Solution is a full-service platform that allows providers to do much more than collect payments. Our technology transforms the patient payment process into a hassle-free journey through:
Our solution automates the billing process, helping your organization maximize time and resources for other important matters.
Millennia fosters a positive relationship between patients and healthcare providers while remaining true to its goals of creating a seamless patient payment experience and increasing revenue.
Millennia’s Patient Payment Solution optimizes the patient side of the revenue cycle for healthcare providers while prioritizing patient experience.
Our patient payment healthcare revenue cycle solution produces an average of 100% increases in patient self-pay debt collection while supporting 98% patient satisfaction with the payment experience.
Millennia has been at the forefront of patient collections for ambulatory and acute care providers for nearly 20 years. Our industry-leading patient payment technology, proprietary AI, analytics and world-class patient support blend digital convenience and insights with a human touch. It’s all included in one tool for easy vendor management — no more dealing with multiple companies and early out options that don’t provide the hassle-free digital experience and technology your patients want.
All of our services are white-labeled. We function fully as an extension of your in-house team with your branding, scripting and payment guidelines, providing a consistent experience with every interaction.
Of all the vendors we used, no other comes closer to mimicking our culture or treating our patients the way our doctors expect them to be treated than Millennia.”
Talk about great customer service! I had a quick question about the bill I received, so I went to the website listed on the statement and started a chat. My question was answered quickly, and I was then able to pay online. You guys are awesome!”
Millennia is the ideal way to increase your organization’s profitability. Our platform streamlines the patient side of revenue cycle management, alleviates administrative burdens and creates seamless, branded patient payment experiences. We enhance the patient payment experience, helping them clearly understand their bills, access support if needed and make payments with ease.
Let us show you how we can boost your bottom line with a free assessment of the results you can expect — request a consultation today!
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We are committed to cybersecurity and the protection of your data as well as your patients’ Protected Health Information (PHI). Millennia’s Patient Payment Solution is driven by our proprietary platform which was designed to ensure the highest levels of IT Security.
Through our rigorous security policies, supported by a combination of people, processes, and technology, Millennia ensures cybersecurity and protection of your patients’ Protected Health Information (PHI).
