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Community / Critical Access

Helping your patients with a customized experience from scheduling of the appointment to final payment

We understand that your challenges are not the same as those of large teaching hospitals or metropolitan health systems. We have also seen how vital you are to the rural areas, towns, and small cities you serve and it’s important that you provide an excellent patient experience while maintaining a healthy bottom line. You may be doing this without 24×7 medical coverage while serving a widespread, diverse consumer population. You need help to complete everything from patient intake to payment collection.

Millennia provides Community hospitals with necessary non-clinical tools, from online scheduling, digital registration, and estimates to billing, collection, and analytics, making your organization more efficient and improving patient satisfaction.

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We understand the ongoing complexities that Hospitals and Health Systems face today when it comes to the patient experience. From intake through final payment – and everything in between, we can help streamline the process, improving efficiency for your business and with 98% patient satisfaction. We also help manage the installation and implementation process with easy connection to your EMR and other systems – in less than 45 days.

Millennia Access

Scheduling

  • Real-time integrated scheduling
  • Complex provider rules
  • Supports providers, service lines and wellness
  • Waitlist with auto-fill
  • Matching algorithm to guide patients
  • Multi-channel integration to client marketing
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Pre Arrival

Pre-Arrival

  • Estimation, eligibility
  • Questionnaires and consents with digital signature
  • Patient payments
  • Appointment confirmations and reminders
  • Custom rules per appointment type/location
  • Virtual and video chat

Arrival

  • Virtual, mobile and kiosk check-in
  • Wait time algorithms – mobile and in-office
  • Waiting room boards – mobile and in-office
  • Automated, as well as on-demand texts and mass messaging
  • Family communication
  • Real-time worklists with patient priority
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Millennia Recover

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Technology

  • Billing portal 
  • MobilePay
  • Text-to-pay
  • Chat
  • Photo capture bill pay
  • Branded patient statements

Concierge

  • US-based concierge call center
  • financial counseling and support
  • Omni-channel support
  • Payment plan management
  • White-labeled call answering
  • Expert escalation and research team
Concierge
Engagement Intelligence

Engagement Intelligence

  • Machine-learning propensity to pay
  • AI: propensity engage
  • Robotic process automation
  • Speech AI
  • Automated account validation
  • Real-time analytics

Millennia becomes a vital addition to your team, managing the entire non-clinical patient experience from beginning to end based on your existing workflow. It makes life easier for your patients and your staff, eliminating frustrating scheduling and check-in processes, registration-related denials, confusing bills, collection notices – and so much more. Millennia handles everything – intake, eligibility, invoicing, and recovery.

Learn how Millennia can benefit your patients & your organization.