Community / Critical Access Helping your patients with a customized experience from scheduling of the appointment to final payment We understand that your challenges are not the same as those of large teaching hospitals or metropolitan health systems. We have also seen how vital you are to the rural areas, towns, and small cities you serve and it’s important that you provide an excellent patient experience while maintaining a healthy bottom line. You may be doing this without 24×7 medical coverage while serving a widespread, diverse consumer population. You need help to complete everything from patient intake to payment collection. Millennia provides Community hospitals with necessary non-clinical tools, from online scheduling, digital registration, and estimates to billing, collection, and analytics, making your organization more efficient and improving patient satisfaction. We understand the ongoing complexities that Hospitals and Health Systems face today when it comes to the patient experience. From intake through final payment – and everything in between, we can help streamline the process, improving efficiency for your business and with 98% patient satisfaction. We also help manage the installation and implementation process with easy connection to your EMR and other systems – in less than 45 days. Request a demo Millennia Access Scheduling Real-time integrated schedulingComplex provider rulesSupports providers, service lines and wellnessWaitlist with auto-fillMatching algorithm to guide patientsMulti-channel integration to client marketing Pre-Arrival Estimation, eligibilityQuestionnaires and consents with digital signaturePatient paymentsAppointment confirmations and remindersCustom rules per appointment type/locationVirtual and video chat Arrival Virtual, mobile and kiosk check-inWait time algorithms – mobile and in-officeWaiting room boards – mobile and in-officeAutomated, as well as on-demand texts and mass messagingFamily communicationReal-time worklists with patient priority Millennia Recover Technology Billing portal MobilePayText-to-payChatPhoto capture bill payBranded patient statements Concierge US-based concierge call centerfinancial counseling and supportOmni-channel supportPayment plan managementWhite-labeled call answeringExpert escalation and research team Engagement Intelligence Machine-learning propensity to payAI: propensity engageRobotic process automationSpeech AIAutomated account validationReal-time analytics Millennia becomes a vital addition to your team, managing the entire non-clinical patient experience from beginning to end based on your existing workflow. It makes life easier for your patients and your staff, eliminating frustrating scheduling and check-in processes, registration-related denials, confusing bills, collection notices – and so much more. Millennia handles everything – intake, eligibility, invoicing, and recovery. NOW EVERYTHING’S COMPLETE Learn how Millennia can benefit your patients & your organization. Request a Demo
