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Since our inception, Millennia has been 100% focused on streamlining and enhancing the patient payment experience to deliver better financial results for healthcare providers and a superior patient experience. Through more than 1 billion patient interactions, Millennia has gathered an unrivaled understanding of patient payment behaviors – and uses that intelligence to continuously innovate and refine the Millennia Patient Payment Solution. Learn more about us and meet our leaders here.
Patients are now responsible for a larger portion of their healthcare costs due to several factors, including rising healthcare costs, an increase in the use of high deductible health plans, and higher copays and coinsurance. These factors make improving the patient collection side of the healthcare revenue cycle a critical priority. Millennia has been solely focused on patient payments for nearly 20 years and our comprehensive Millennia Patient Payment Solution is designed specifically to help healthcare providers increase patient revenue collection and improve overall financial performance.
Millennia has patient payment expertise across all care settings, including mid- to large-size physician offices, medical groups, outpatient settings, hospitals and health systems. Many of our clients are also private-equity-owned, giving those organizations the ability to easily scale operations as new practices are added to the portfolio. See some of our Success Stories to learn how we have helped improve patient revenue in a variety of healthcare settings.
The Millennia Patient Payment Solution offers a patient-centric set of technologies, patient engagement intelligence, and concierge services, that drive more revenue with high patient satisfaction. When you partner with Millennia, you are freed from the administrative and financial burden of technology development and support, maintaining adequate staffing levels, and managing multiple vendors. Our solution encompasses all the features you need to optimize the patient side of your revenue cycle.
To connect with a Millennia representative to learn more about how we can help you improve patient payments, you can Request a Consultation or call us at 888-531-6406. Once we understand your existing processes, we can provide a risk-free assessment and show you how the Millennia Patient Payment Solution can be integrated into your revenue cycle operations.
Millennia is committed to cybersecurity and the protection of your data as well as your patients’ Protected Health Information (PHI). Learn how our solution is driven by the highest levels of IT security. And read more about the importance of healthcare cybersecurity and HIPAA-compliant text messages in our blog.
Our Patient Support Specialists are ready to answer patient calls Monday through Friday from 8:00 a.m. until 6:00 p.m. EST. To reduce the time patients spend on hold, we introduced “next in line” technology, which allows patients to request a call back when a patient support specialist becomes available. Additionally, patients can use the Live Chat feature to reach a payment support specialist.
Our Patient Support Specialists are all revenue cycle trained, experienced, and HIPAA compliant. Due to our ability to integrate into your HIS or EHR, our specialists can view detailed information on your patients and answer any complicated healthcare insurance or billing question. 95% of questions we receive by patients are answered on the very first point of contact. If a question is more complex, our specialists research the question and provide a timely answer to the patient without having to make them hold or wait on the call for it to be researched.
Our pricing depends on the solution or solutions you need. We are more than happy to provide an analysis of your current process and performance and show you what Millennia can deliver. If we cannot significantly improve your current state, then we will tell you. Our goal is to deliver exceptional results for you and your patients. To learn more or to speak to someone further, click here to submit a request to our team and we will respond as soon as we are able.
The goal of early out vendors is to collect as much patient revenue as possible before an account becomes delinquent and is sent to collections. Typically, early out vendors send standard statements and make a set number of attempts to reach borrowers about their outstanding bills. They may send some reminders and offer limited patient support by offering options for partial payments or payment plans. Millennia goes beyond early out collections by offering a comprehensive patient revenue cycle solution. The Millennia Patient Payment Solution is:
Yes, the Millennia platform seamlessly integrates with many health information systems and EHR. The platform includes file transfers, data exchanges, and full auto-posting, as well as easily accessible reporting and analytics. If you implement a new EHR or HIS, Millennia’s Customer Success and Implementation teams will work with you to ensure that Millennia’s platform interfaces with your new EHR and that patients continue to have seamless, secure access to their information and available payment options.
The Millennia solution is designed to be a complement to your existing healthcare revenue cycle team and processes. The patient payment portal and all patient communications are branded with your practice’s name and logo. Our patient support specialists use scripting that you provide and follow your policies when offering payment options and information. Our clients appreciate that Millennia treats their patients as their own doctors and staff would, “Of all the vendors we used, no other comes closer to mimicking our culture or treating our patients the way our doctors expect them to be treated than Millennia.”
Millennia provides the widest variety of payment methods and options in the industry. Patients can pay through our concierge, IVR, Patient Billing Portal, Mobile Pay, Text-to-Pay, QR code, and simply mailing in a payment. In addition, we take all forms of electronic credit card and eCheck payments including ApplePay and GooglePay. We make it easy for your patients to select the method and type best suited to their needs.
Millennia provides a dashboard/portal in which you can see anything and everything happening with your patient balances. You can track patient A/R recovery and view the different statuses of a patient balance. All phone calls are recorded and all statements are located in our portal as well. Our goal is 100% transparency. These are your patients and we want to provide you and them with the best support possible.
Patient revenue recovery focuses on collecting balances from self-pay patients and from patients who have a balance after insurance has been applied. A strategic patient revenue cycle helps providers collect patient payments before they are written off to bad debt – improving overall revenue and financial results for the provider. Millennia’s comprehensive solution brings together the people, processes, and technology needed to optimize patient revenue.
It’s important to know what percentage of total revenue comes from patient responsibility versus from insurance reimbursement for services. Patient responsibility can be collected at several points along the patient journey – prepayments prior to delivery of services, at the time of the appointment, and after insurance reimbursements have been received and posted. Knowing how much revenue is collected at each point will help to determine what you can do to improve your patient revenue recovery rate. Millennia can provide a risk-free assessment of your current operations and show you how our comprehensive Patient Payment Solution can improve patient revenue, control costs, and deliver a better experience for patients and for your staff.
Millennia can help you collect prepayments by communicating with patients once your office has created an estimate for services. We will contact the patient before their appointment to collect prepayments based upon the estimated cost of services. Collecting prepayments brings revenue to your organization sooner and reduces the patient balances due after insurance reimbursements have been received.
Post-visit, it takes a combination of technology and services to collect patient payments. When patients have questions, they need access to specialists who can explain their bills and give them payment options. When they are ready to pay, they expect options such as mobile pay, text-to-pay, and digital wallets. Millennia offers both digital patient engagement and personal concierge services to ensure a smooth patient experience and better financial results for your healthcare practice.
Offering a personalized patient payment experience leads to better revenue recovery rates and AI is critical to creating those personalized experiences. By understanding trends in patient interactions, providers can better engage with their patients through their demonstrated preferences for communication channels, payment methods, and propensity to pay. Engagement intelligence is built into the Millennia Patient Payment Solution, increasing revenue and improving the patient experience.
Many EHRs are adding patient payment functionality; however, these enhanced features are only available to patients who use the EHR patient portal, which requires registration, logging in, and limits the ability for parents and other caregivers to access and pay bills on behalf of their children or those they are caring for. The reality is that EHRs alone don’t collect enough patient payments. Partnering with Millennia allows your practice or facility to add functionality to your existing EHR – our solution features a Patient Payment Portal that does not replace the EHR’s patient portal, it complements it. The same is true for our Provider Portal, which provides reporting and analytics that helps you easily visualize your data, review insights, understand patient interactions, and identify areas for improvement in your patient payment processes.
If you’re looking for a patient payment solution that enhances communication and improves the patient financial experience, choose Millennia. Our combination of technology and service helps lower your cost to collect and increase patient revenue. Schedule a risk-free assessment and consultation today!
