Millennia Patient Payment Solution

Our engagement intelligence helps Millennia Patient Payment Solution create a tailored approach for your patients. It also provides you with relevant insights into Millennia’s performance. With Millennia Patient Payment Solution, you’ll get the following with agent quality assurance and the identification of behavioral and engagement trends within your patient population:

• Machine learning propensity to pay: We use millions of data points from our patient base with our machine learning technology to create customized approaches to recovering revenue for each patient.
• Targeted engagement modeling: Targeted engagement modeling works with our machine learning propensity-to-pay engine. Together, they automate engagement attempts based on the patient’s past behavior and preferences.
• Speech AI: Our solution uses artificial intelligence to analyze patient interactions. The analysis helps with agent quality assurance and the identification of trending triggers.
• Real-time analytics: Our built-in analytics tool provides insights into patient engagement data and platform performance.
• Automated account validation: Our patient payment software validates everyone put into the system to ensure it is in sync with yours as our team engages with your patients.
• Robotic process automation: We offer built-in automated processes that help reduce the time your staff is spending on non-clinical, repetitive tasks. 

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Millennia Patient Payment Solution offers concierge services for patients who require additional support and help with more complicated issues. And unlike others, we only use experienced agents based in the United States. We never offshore engagement with a patient.

While most payment interactions between provider and patient occur via the digital world, sometimes patients want or need live help. Our agents can solve their complex issues and answer tough questions with compassion. Benefits of our concierge services include:

• White-labeled engagement: We align our technology and concierge with your name and brand, aligning our cultures, and ensuring the patient is not confused and is speaking with a trusted partner.
• Omnichannel support: We will work with the patient on their preferred method, whether they want calls, texts or emails.
• Payment plan management and patient financing: We will manage any new or existing payment plans to help balance your and your patients’ needs. Our team helps find common ground and affordable payment paths.
• Financial counseling: Our staff will help your patients understand their rights and responsibilities. We’ll also help them learn their options for repayment. These efforts foster collaboration.
• Escalation and research teams: Our staff looks into any issues and finds resolutions so that we don’t have to send any problems to you.

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